VP, eCommerce Solutions & Deployment

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: 

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. 

• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone.  We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
 

A little bit about our team: 

Homemade / WMX is Warner Music Group’s merchandise and e-commerce services division, focused on helping artists connect with fans through merchandise, physical music, touring, VIP ticketing, retail, licensing and direct-to-consumer experiences. We work at the intersection of creativity and commerce, partnering with artists, managers, and label teams to build thoughtful, high-quality products and experiences that fans care about, and marketing them to drive revenue and add value to our clients business. From artist stores and limited-edition vinyl to tour merchandise and global retail programs, we treat merch and physical products as meaningful extensions of an artist’s creative vision. Homemade / WMX combines the global scale of Warner Music Group with an entrepreneurial, hands-on approach. We value collaboration, ownership, and curiosity, and we’re building a forward-thinking team that’s excited to evolve how artists reach and engage their audiences.

Your role: 

As Vice President, eCommerce Solutions & Deployment, you will oversee the practical implementation, technical configuration, and deployment of e-commerce capabilities across 150+ artist stores, flagship properties, and global megastore concepts. This role requires a combination of strategic solution design and tactical execution across multi-store environments operating under tight timelines. You will bridge commercial needs and technical execution by partnering directly with Central Tech for technical build needs, while working closely with the Operations team to ensure every deployment seamlessly connects with fulfillment, customer service, and post-purchase workflows. 

Here you’ll get to: 

• Architect and roll out pragmatic technical solutions across Homemade's multi-store e-commerce platform, enabling fast, repeatable, and stable store deployments across all active webstores.
• Co-own operational link to Central Tech, along with head of e-commerce operations, translating campaign requirements and artist needs into actionable platform configurations and deployment specifications.
• Work in lockstep with the Operations team to ensure all front-end store setups align smoothly with backend fulfillment mechanics, call center workflows, and inventory systems.
• Lead high-stakes deployment initiatives, including global Megastore launches, key artist site rebuilds, and rapid-turnaround merchandise drops.
• Identify and resolve deployment bottlenecks, site performance issues, and user journey friction across the global e-commerce portfolio.
• Build and mentor a team of high-performing e-commerce operators focused on site deployment, front-end optimization, and technical execution.
• Drive digital excellence across storefronts by optimizing user journeys, checkout flows, and post-purchase email integrations in collaboration with Digital Merchandising and Audience teams.
• Evaluate and integrate pragmatic third-party e-commerce tools, apps, and partner solutions in collaboration with Business Development to drive fan engagement and conversion.
• Drive user journey optimization, A/B testing, and conversion rate optimization (CRO) across all webstores.
• Partner with D2C Analytics to build and maintain a robust analytics engine to track site performance, conversion health, and user behavior, embedding data-driven decision-making across all store deployment projects.
• Collaborate with the Audience & CRM teams to build optimal post-purchase email flows and digital touchpoints that enhance fan engagement.
• Partner with the company leadership to identify, evaluate, and integrate strategic third-party partners and innovative commerce tools to elevate the overall fan experience.

About you: 

• You have deep hands-on expertise in complex, multi-store e-commerce environments (e.g., Shopify Plus, headless architectures, multi-region/currency deployments).
• You have a proven track record of managing multiple fast-turnaround projects simultaneously under tight deadlines with high flexibility and adaptability.
• You are highly skilled at cross-functional collaboration, acting as the bridge between technical engineering (Central Tech), day-to-day fulfillment/logistics (Operations), and marketing/merchandising teams.
• You enjoy solving complex front-end user experience friction and translating complex technical requirements into actionable solution roadmaps.
• You excel at cross-functional execution, serving as a seamless connector between Central Tech engineering teams, Operations and fulfillment partners, and commercial label leads.
• You possess a strong track record of applying pragmatic e-commerce tactics to improve site performance, conversion rates, and user experience.

We’d love it if you also had: 

• 12+ years of progressive experience in e-commerce solutions engineering, or digital commerce deployment.
• You have built and scaled CRM touchpoints, post-purchase communication programs, and loyalty drivers within a matrixed corporate structure.
• Experience within entertainment, music, fashion, or high-volume direct-to-consumer e-commerce.
• Experience working across 2–3 diverse corporate or agency environments with global e-commerce exposure.

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.
 

Warner Music Group is an Equal Opportunity Employer.

Links to relevant documents:

2026 Benefits At A Glance final.pdf

EVerify Participation Poster.pdf

Right To Work .pdf