VP, Compliance

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The VP, Compliance is responsible for ensuring Compliance programs operate with precision, consistency, and scalability. This role serves as a quality gatekeeper and operational leader, translating regulatory expectations into structured processes, actionable reporting, and reliable execution across the Compliance Management System. This role requires a detail‑oriented, process‑driven professional accountable for producing executive‑ready work products that require minimal revision. The VP, Compliance independently drives initiatives to completion, implements repeatable systems, and ensures Compliance outputs are accurate, actionable, and regulator‑ready.

Job Responsibilities:

• Provide end-to-end oversight of CrossCountry Mortgage’s Compliance Post-Closing Quality Control function.
• Oversee Branch Audit and Compliance Monitoring & Testing programs, ensuring risks are clearly identified, root causes are validated, corrective actions are implemented, and validation testing confirms resolution.
• Serve as final quality reviewer for monitoring and testing outputs prior to executive or regulator distribution.
• Manage loan file production for state/federal examinations, agency reviews, and investor audits.
• Prepare executive-level reporting materials that clearly communicate findings, root causes, remediation actions, and forward-looking risk mitigation.
• Ensure all executive-facing materials are accurate, internally consistent, and actionable.
• Design, document, and maintain repeatable Compliance processes and SOPs that reduce ambiguity and manual intervention.
• Establish structured workflows for governing policy lifecycle management, training administration, monitoring outputs, and reporting standards.
• Implement systems that enable predictable execution and reduce ad-hoc decision making.
• Oversee lifecycle management of Policies & Procedures and Compliance Training programs.
• Ensure annual reviews, notifications, and ownership assignments occur on schedule through defined processes.
• Maintain centralized tracking mechanisms with clear escalation protocols.
• Develop clear, regulator-ready policies, job aids, and training materials.
• Identify root causes of compliance risks and design sustainable control solutions.
• Partner with business stakeholders to implement controls and conduct user acceptance testing (UAT).
• Maintain ownership through risk closure and validation of effectiveness.
• Manage Compliance staff, setting clear expectations for quality standards, accountability, timeliness, and professional communication.
• Review team deliverables for accuracy and completeness prior to escalation.
• Perform additional duties assigned by management.

Qualifications and Skills:

• Bachelor's Degree or equivalent combination of education and experience.
• 7+ years of experience in a financial institution; experience in a large or complex institution, preferred.
• 5+ years of experience in risk management and/or consumer compliance, specifically related to mortgage originations.
• Experience independently driving complex, cross‑functional initiatives to completion.
• Experience translating direction into clear, measurable deliverables.
• Experience building SOPs, workflows, or operational frameworks.
• Experience in preparing executive- or regulator-facing reports.
• Encompass experience, preferred.
• JIRA experience, preferred.
• ACES experience, preferred.
• Comfortable operating under competing priorities while maintaining progress.
• Knowledge of loan operations (Processing, Underwriting, Closing, QA).
• Knowledge of federal and state mortgage lending regulations, including but not limited to Dodd Frank Wallstreet Reform Act, QM/ATR, RESPA, TILA, TRID, ECOA, HMDA, GLBA, Fair Lending, UDAAP, and SAFE Act.
• Advanced knowledge of Mavent, preferred.
• Excellent attention to detail.
• Skilled in systems thinking and designing structured solutions that eliminate recurring issues.
• Skilled in identifying inconsistencies, calculation errors, and regulatory misstatements prior to distribution to ensure accuracy and compliance.
• Skilled in synthesizing findings into clear, concise, and actionable narratives that inform decision‑making.
• Skilled in translating regulatory requirements into practical, operational procedures and controls.
• Skilled in solution‑oriented problem solving, delivering actionable recommendations alongside identified issues.
• Excellent communication, management, and leadership skills.
• Advanced prioritization and time management skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.