Provides welcoming visitor service across museum entry, retail, gallery, and event locations. Sells tickets, memberships, merchandise, group experiences, and other offerings; handles cash transactions; supports group check-in and museum events; answers phone and email inquiries; and resolves visitor concerns empathetically. The role requires flexibility across posts, strong customer service and sales skills, availability for nights, weekends, and holidays, and the ability to meet physical activity requirements.
Department: Visitor Services
Reports to: Director, Visitor ExperienceJob Type: Regular – Part Time
Job Classification: Hourly (Non-exempt)
Workplace Location: Los Angeles – Academy Museum
Compensation: $20.00 per hour
Summary/Objective:
Visitor Services Associates focus on on-site sales of the Museum’s programming, membership, group sales, and retail offerings while also creating a welcoming environment for the Museum’s audiences. Proactively and energetically engaging with our visitors, Associates will be trained (paid) on customer service and sales skills as well as security regulations. Visitor Services Associates will move between the Winkler Welcome Center, the Academy Museum Store, and the Oscars Experience gallery and other posts throughout the day on a flexible, as needed basis.
This position is represented by a union.
Essential Functions of the Job:
- Work well with people of diverse backgrounds and experiences.
- Champion the museum’s mission.
- Warmly welcome visitors to the museum with a friendly demeanor and initiate engagement to launch their experience with information on all Museum offerings, including exhibitions, events, daily activities, film screenings, group sales, retail products, and Fanny’s Restaurant and Café.
- At the Winkler Welcome Center, handle cash transactions and assist visitors with tickets to the museum, screenings, and special events.
- In the Academy Museum Store, sell Museum merchandise and related products.
- At the Oscars Experience gallery, sell tickets and staff the gallery.
- At all sales locations, focus on sales of Museum memberships.
- Handle group sales inquiries, support group check-in, and ensure groups are prepared for their visit.
- Act as a communications representative for the museum, assisting via phone and email and providing excellent customer support to our visitors.
- Support events hosted by the museum, including screenings, activations, and special programs.
- Demonstrate skill in addressing customer complaints and concerns with patience and empathy.
- Demonstrate a commitment to upholding the museum’s values and mission.
- Attend department meetings/huddles, read departmental memos and remain aware of all policy updates.
- Other duties as assigned.
Required Competencies:
- A high school diploma or equivalent certificate of completion.
- 1+ years sales or hospitality experience (e.g., customer service, retail, other front-facing roles).
- A commitment to diversity, equity, accessibility, and inclusion.
- The drive and energy to play a key role in the success of the Museum.
- Flexible and highly adaptable; maintains a positive attitude when asked to shift priorities.
- A strong candidate is energized by people.
- The ability to be proactive, and use independent judgment and initiative.
- Experience with security issues is a plus.
- The availability to work nights, weekends, and holidays.
Physical Demands:
- The person in this position needs to frequently move about all posted positions.
- This person in this position needs to be able to be stationary 50% of the time.
- Must be able to position self to stoop, kneel, crouch or crawl.
- Ability to be stationary for multiple hours and remain alert at all times.
- Ability to move and transport at least 25 Ibs.
Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture.
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