Vice President, Business Operations

What You'll Be Doing: The Impact You'll Make

• Develop and implement operational strategies to optimize Renewals, Customer Operations, and Enterprise IT and Corporate Analytics functions.
• Lead the development and optimization of core operational processes, significantly enhancing overall business performance and efficiency.
• Infrastructure & System Oversight: Maintain, scale, and deploy enterprise-level computing systems, servers, storage, and network infrastructure to ensure maximum uptime and performance. 
• Develop IT strategy: Create and implement a comprehensive IT and technology roadmap that supports corporate strategy and drives business growth.
• Advise leadership: Counsel the executive team on technology trends, risks, and opportunities to help inform business decisions.
• Business Acumen: Strong understanding of business needs and the ability to align IT operations to support them. 
• Collaborate with senior leadership to foster accountability and continuous improvement against strategic priorities.
• Build, mentor, and lead a high-performing and collaborative team.
• Define and refine operational processes and playbooks to ensure consistency and efficiency.
• Drive cross-functional initiatives to improve customer retention, experience, and overall success.
• Partner closely with senior stakeholders across Sales, Customer Success, Finance, and Product.
• Manage vendor relationships, service-level agreements, and contract negotiations.
• Oversee business reporting, dashboards, and performance metrics using business intelligence tools.
• Support long-term strategic planning and annual operating plans.

What You Bring: Your Unstoppable Edge

• 15+ years of relevant operations experience in high-growth Enterprise software/SaaS companies, with proven leadership in business operations, preferably in customer-centric roles.
• Exceptional leadership skills with a track record of building, mentoring, and developing diverse and remote teams globally.
• Expertise in program/project management and a history of delivering complex, company-wide initiatives and large-scale change management.
• Technical expertise: Deep familiarity with enterprise infrastructure, including cloud technologies, networking, data management, and cybersecurity.
• Business acumen: Strong business and financial knowledge to understand how IT initiatives impact the organization's goals and profitability.
• Proven track record of driving business growth in a scaling technology company, balancing growth drivers with fiscal responsibility.
• Demonstrated ability to influence directly and cross-functionally, leading teams to achieve company-wide results.
• Excellent business acumen and strategic thinking.
• Strong stakeholder management and cross-functional collaboration skills.
• Experience in vendor and contract management.
• Exceptional problem-solving, organizational, and communication skills.


Preferred Qualifications


• Direct experience in SaaS business operations.
• Working knowledge or certification in Lean, Six Sigma, or other process improvement methodologies.


Technology & Tools


• Gainsight
• Snowflake
• Tableau
• Salesforce

Benefits

• Medical, Dental, Vision, Life Insurance
• 401K
• Unlimited PTO
• Sick Time
• Holiday Parties
• Daily Catered Lunches
• Employee Recognition Programs
• Team Socials