VC-25A Field Service Representative - Defense

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
As a Boeing employee you'll be part of a winning team that does great things every day!
Boeing Global Services (BGS) is seeking a PAG (Presidential Air Group) Experienced Field Service Representative to provide technical support and on-site company representation for Commercial Derivative Airplanes at Joint Base Andrews, Maryland.
You are applying for a Field Operations position where our employees must be willing and able (potentially short notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers.
Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements.
Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.
Position Responsibilities:

• Utilize multi-disciplined mechanical and technical expertise, with company knowledge to assist the customer.
• Maintain accurate tracking of Boeing or Government owned assets in support of a Proprietary system. Required to lead Physical Inventory Efforts.
• Coordinate shipment, receipt and repair of assets with Logistics Representatives.
• Sustain a high level of proficiency on Boeing 747-200B the operations and maintenance of company products by investigating technical problems, determining causes, and developing/implementing corrective actions to ensure customer satisfaction.
• Understand customer expectations and assist the customer in interpreting and using support data and documents and provide technical on-the-job training.
• Act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues.
• Provides guidance, consultation, and training to customers related to a broad range of technical and operational issues. Conducts on site in-depth research of company and customer data to drive resolution of specific chronic issues.
• Conducts maintenance root-cause analysis on customer and company fleet data to identify/evaluate trends and opportunities to increase dispatch reliability. Validates or reviews effectiveness of existing solutions, and then develops corrective, proactive, and/or preventative action plans.
• Work unsupervised for extended periods of time in a wide variety of cultural/economic conditions.
• Interpret technical documents and monitor product performance. Develop and conduct ad hoc training on various maintenance topics.
• Analyze MYBF, REDARS, CMM's and technical data and evaluate maintenance procedures.
• Requires the ability to work independently in a demanding, on-call, 24 hours per day / 365 days per year operational environment.
• Develop action plans for aircraft in unusually difficult AOG situations, whereby Service Engineering and/or executive leaders solicit FSR assistance.
• Tracks progress of troubleshooting plans and maintains company and customer situational awareness. Conducts follow-up with the customer to ensure solution provided was effective and lasting.
• Travel to other US and foreign operating locations to assist with the customer's mission and maintenance demands as well as the craft.

Clearance Verbiage:
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Top Secret Clearance Post-Start is required.
Special Program Access or other Government Access Requirements are mandatory for this position.
Yankee White security investigation involves background checks into your financial, criminal, mental, job history, drug/substance usage, membership in groups, and traffic records. Must YW have prior to hiring.
Special Program Access or other Government Access Requirements are mandatory for this position. Yankee White security investigation involves background checks into your financial, criminal, mental, job history, drug/substance usage, membership in groups, and traffic records. Must obtain Yankee White to maintain position.
Basic Qualifications (Required Skills/Experience):

• Minimum 5 years of experience of Field Service and/or Military Aircraft Support Equipment
• Minimum 5 years of experience supporting operations or maintenance of 89th Air Wing Executive fleet aircraft including C-32A, C-40 B/C and VC-25A aircraft
• Comparable Multi-engine Special Air Mission (SAM) or Very Important Person (VIP) aircraft within the last 10 years.
• Must be willing to work variable shifts, including weekends and overtime including rotating shifts
• At the sole discretion of leadership, employees must be willing and able (potentially on short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs. Failure to deploy/travel will be considered as a resignation.
• At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work. Failure to relocate will be considered as a resignation.

Preferred Qualifications (Desired Skills/Experience):

• Previous experience working on PAG (Presidential Air Group) military aircraft such as C40 B/C, C32A or VC-25A is desirable.
• Active FAA A&P License is desired.
• Active / Current Top Secret and / or SSBI U.S. Security Clearance is a PLUS; Please list on your resume for consideration.

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Shift:
This position is for 2nd/variable shift.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $91,800 - $124,200
Applications for this position will be accepted until Jan. 27, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Security Clearance
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. A current Tier 5(T5), formerly known as a Single Scope Background Investigation (SSBI) (U.S. Citizenship required) or requires candidate agreed to enter a Continuous Evaluation program Post-Start is required. This position requires ability to obtain program access, for which the U.S. Government requires U.S. Citizenship only.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 2nd shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.