Designs, creates, and delivers onboarding and ongoing training for showroom associates both in-person and virtually. Develops curriculum, eLearning, coaching, change management, and evaluates training effectiveness while partnering with retail leadership and cross-functional stakeholders.
Who We Are
About The Black Tux
The Black Tux (TBT) is reinventing the formal wear industry so people can show up at their best on the days that matter most. The company designs and manufactures modern suits and tuxedos that actually fit—made of 100% wool, ordered online, and delivered for free. Using a combination of machine learning, tailor-trained fit specialists, and industry-leading customer service, The Black Tux guarantees a perfect fit every time.
About the Team
In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and over 40 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.
What You’ll Do
We are looking for a passionate and experienced Training Specialist to support us in growing and developing our Showroom associates. This individual will be responsible for updating, creating, and facilitating training for Showroom associates including onboarding and upleveling virtually and in person.
This position reports to the Vice President of Showroom Experience and is integral to the Showroom Experience team. You will work closely with our Director of Showroom Experience, Showroom Managers, Retail Operations Manager, and Team Trainers to ensure alignment on the strategy and delivery of all training content.
This role is onsite in Los Angeles, CA with frequent travel to retail locations.
- Develop training programs that teach employees about current or upcoming products, sales techniques, and customer service
- Recreate stimulating in-store scenarios in a controlled environment to teach employees on how to best handle on-the-job situations
- Assist in the production of creative and engaging training videos and eLearning’s that inspire our retail teams across all learning types
- Provide ongoing coaching and support to employees in partnership with their store leadership
- Support the Customer Experience team with insights and trends driving customer feedback and apply it to opportunities for learning in Retail
- Champion the business case for learning and talent investment, and continually ensure the learning strategy and infrastructure is flexible to the evolving organization environment
- Facilitate implementation of appropriate change management initiatives associated with organizational transition activities
- Identify skill gaps and propose learning and development programs and objectives in partnership with key stakeholders
- Plan, organize, and facilitate region training and development programs
- Facilitate on-off learning events and workshops
- Use a variety of methods such as manuals, learning modules and live facilitation to teach retail staff onsite or virtually
- Assess effectiveness and retention of training by conducting pre or post-training program evaluations
- Evaluate team trainer effectiveness and support their development
- Maintain an ongoing understanding of the latest training and industry trends and development best practices
- Innovate and support the development and review of new curriculum content, seeking ways to continue to elevate the training experience
- Create a learning culture that engages and motivates store teams to do their best work
Who You Are
- 3+ years work experience in retail or sales training
- Retail or Sales experience required
- Occasional weekends as necessary for onboarding training schedule
- Ability to travel (estimated 25%) to conduct onsite training for all new showroom openings
- Excellent communication and leadership skills
- Self-starter with strong initiative, energy and accountability with the ability to work autonomously and in a team environment
- Strong Project Management skills with a demonstrated ability to lead projects from inception through completion while bringing stakeholders along
- A natural at building and cultivating relationships with key stakeholders
- Ability to think strategically and work tactically
- Proficiency in using training software and tools (e.g., LMS, e-learning platforms)
- Prior experience in retail or apparel training is a plus, but not required
Perks & Benefits
Competitive medical, dental, vision, and disability plans
Option to participate in a 401(k) plan through Betterment
Flexible paid time off and paid holidays
Monthly cell phone reimbursement
Monthly wellness stipend
6 weeks paid parental leave; an additional 6-8 weeks disability leave for eligible birthing parents
One Medical and Wellhub (Gympass) membership
Employee engagement, cultural events, and trainings
Discounts on garment rental and purchases for you, your partner, and friends & family
Annual compensation review process
Diversity, Equity, Inclusion and Belonging
We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all.
The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.
Privacy Policy Notice disclosed here.
The Black Tux Santa Monica, California, USA Office
Santa Monica, CA, United States
The Black Tux Los Angeles, California, USA Office
Los Angeles, CA, United States
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