Training Manager, Acorns Customer Support | Acorns

 Acorns is seeking an experienced Training Manager to build and scale our training programs for customer support. This requires a strong training background teaching customer service teams how to support multiple products with exemplary soft and technical skills.

Job Description:

• Provides the strategic roadmap for onboarding, training and developing our Customer Support team
• Lead all planning, curriculum development and implementation of training programs
• On-site coordination and facilitation of training and development programs for CS
• Implement metrics that will measure the effectiveness of the training programs
• Evaluate and continuously improve the training and development needs for Acorns Investment and Acorns Later
• Partner with Management and HR to identify core competencies of CS and develop training programs
• Develop and facilitate training programs on a variety of topics, including CRMs, Salesforce, policies & procedures, leadership development, coaching and CS quality.

Qualifications:

• Bachelor's degree in organization behavior or adult learning, business or communications
• Minimum 5 years managing and training a customer oriented role
• 3 years of investment, retirement or banking experience in operations
• Experience in designing, creating and delivering training courses
• Proven success training customer support teams in a multi-product environment
• Demonstrated capability in developing performance improvement strategies with positive results
• Solid knowledge of course development software and at least one Learning Management System
• Excellent written and oral communications skills
• Proven ability to work well with multiple departments and different levels of management
• Knowledge and experience with successful application of adult learning practices
• Excellent knowledge of adult learning and instructional design models
• Detail-orientated with superior organizational skills
• Ability to juggle multiple projects and responsibilities under tight deadlines

What we offer:

• Competitive salary and stock options
• A comprehensive benefits package to meet the needs of you and your family
• Unlimited paid time off
• Corporate gym access
• Daily breakfast, weekly team lunches, and an endless supply of snacks
• Numerous career possibilities that allow you to grow with Acorns
• Talented and motivated team members who care deeply about one another, our mission and our customers.
• The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.

About Acorns:

Acorns is the leading micro-investing app in the U.S. It allows users to round up their daily purchases and automatically Invest the Change® into a low-cost, diversified portfolio of exchange-traded funds offered by some of the world's top asset managers (including Vanguard and BlackRock). Founded in Newport Beach, Calif., by father and son team Walter and Jeff Cruttenden, Acorns provides a simple entry-point using the Acorns app on iPhone or Android. Customers accumulate fractional shares in one of five portfolios constructed by world-renowned Nobel Laureate economist Dr. Harry Markowitz. Acorns' smart portfolio algorithms automatically work in the background of life, helping users build wealth naturally, pennies at a time. From Acorns mighty oaks do grow.

Mission:

With benevolence and courage, we look after the financial best interests of the up-and-coming; beginning with the empowering step of micro-investing.

Values:

1. Lead with heart
2. Make bold decisions
3. Always build trust
4. Never stop growing
5. Advance our society