Training & Development Administrator

The Training & Development Administrator provides administrative and reporting support to the Training & Development team. This role tracks and verifies employee completion of required and assigned training, produces regular completion reports for leaders and stakeholders, and follows up with employees and managers to close out incomplete or overdue training. The ideal candidate is detail-oriented, organized, comfortable working with data, and able to communicate reminders and escalations professionally and persistently.

Essential Duties & Responsibilities

• Monitor and verify employee completion of required, compliance, and assigned training in the learning management system (LMS), including onboarding, annual, and role-based courses
• Run, compile, and distribute recurring training completion reports (weekly, monthly, and quarterly) by department, location, manager, and course
• Identify employees with incomplete, overdue, or upcoming-due training and send timely reminders and follow-ups by email, Teams, and other channels
• Escalate persistent non-completion to managers and leaders according to established follow-up and escalation timelines, and track follow-up through to resolution
• Build and maintain completion dashboards and summary reports that show trends, completion rates, and risk areas for Training & Development and business leadership
• Maintain accurate training records, including enrollments, assignments, completions, waivers, and certifications, and reconcile LMS data against HRIS employee rosters (new hires, transfers, terminations)
• Prepare training completion data and documentation to support internal and external audits and compliance requirements
• Serve as a first point of contact for as well as employee and manager questions about training assignments, due dates, and LMS access, and escalate technical issues as needed
• Assist with scheduling, enrollment, attendance tracking, and logistics for live and virtual training sessions
• Maintain and document reporting procedures, follow-up templates, and job aids for training administration
• Understand and demonstrate safe work practices at all times to ensure a safe work environment
• Comply with all company policies and procedures
• Complete special projects and other duties as assigned by your supervisor

Knowledge, Skills, and Abilities

• Strong attention to detail and accuracy in data entry, tracking, and recordkeeping
• Working knowledge of learning management systems (LMS) and HR information systems, with the ability to learn new platforms quickly
• Proficiency in Microsoft Office, particularly Excel (sorting, filtering, lookups, pivot tables, and basic charts)
• Ability to turn raw data into clear, accurate reports and summaries for different audiences
• Clear, professional written and verbal communication skills, with the ability to follow up persistently and tactfully
• Strong organizational and time-management skills, with the ability to manage recurring deadlines and multiple priorities
• Ability to handle confidential employee information with discretion

Experience and Credentials

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• 1–3 years of experience in an HR, training, learning and development, or administrative support role
• Hands-on experience with a highly preferred
• Experience producing recurring reports or dashboards in Excel or a similar tool preferred
• Familiarity with utilizing ticketing systems to manage inquiries

Physical and Work Environment Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Ability to travel occasionally for meetings, training, or customer engagements
• Must be able to communicate effectively in person, over the phone, and via digital platforms

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.  

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with federal, state, and provincial laws). Outside of Canada, employment with the Company is “at will,” which means it is subject to termination by either the Company or the employee at any time, for any reason.