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Description
We are seeking a highly motivated Transportation Management System (TMS) / Freight Management System (FMS) Business Analyst to support and optimize our transportation technology platforms across our growing 3PL network. This role will partner with Transportation Operations, Brokerage, Carrier Management, Customer Success, and IT to improve system functionality, streamline business processes, and enhance customer service.
The ideal candidate has experience supporting enterprise TMS/FMS platforms in a third-party logistics environment and possesses a strong understanding of truckload, LTL, drayage, intermodal, parcel, and brokerage operations.
Key Responsibilities
- Act as the primary business liaison between Transportation Operations, Brokerage, IT, and external customers for all TMS/FMS initiatives.
- Gather, analyze, document, and validate business requirements for new implementations, system enhancements, and process improvements.
- Configure and support TMS/FMS functionality including:
Order management
Load planning and optimization
Carrier selection
Dispatch
Freight rating
Shipment tracking
Appointment scheduling
Freight audit and payment
Customer reporting
- Collaborate with software developers and integration teams on API, EDI, ERP, WMS, GPS, telematics, and customer connectivity projects.
- Lead User Acceptance Testing (UAT), regression testing, and production validation.
- Analyze transportation workflows to identify opportunities for automation and operational efficiency.
- Support customer implementations, new transportation services, and system rollouts.
- Troubleshoot production issues and coordinate resolutions with Operations, IT, and software vendors.
- Develop SOPs, business process documentation, training materials, and user guides.
- Create dashboards and reports to improve transportation visibility and operational performance.
- Support continuous improvement initiatives focused on cost reduction, service improvements, and process standardization.
Requirements
- Bachelor's degree in Supply Chain, Information Systems, Business, Logistics, or a related field.
- 3+ years of Business Analyst experience supporting Transportation Management Systems or Freight Management Systems.
- 3+ years of experience within a 3PL, transportation, brokerage, or supply chain environment.
- Strong knowledge of transportation operations including:
Truckload (TL)
Less-than-Truckload (LTL)
Parcel
Drayage
Intermodal
Carrier management
- Experience gathering business requirements and documenting functional specifications.
- Experience supporting software implementations, integrations, and testing.
- Strong analytical, troubleshooting, and problem-solving skills.
- Advanced Microsoft Excel skills.
- Working knowledge of SQL for data analysis and reporting.
- Excellent communication and stakeholder management skills.
BENEFITS
- Medical insurance
- Dental insurance
- Vision insurance
- Paid Time Off
#ZR
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
