Ticketing Operations Lead (Temporary)

This is a temporary position with an anticipated end date of February 19, 2027.

WHO WE'RE LOOKING FOR

We're seeking a detail-oriented ticketing operations lead to support the 2027 Grammy Awards. The ideal candidate keeps requests organized across departments and companies, communicates effectively with internal and external partners, and stays calm and resourceful under pressure. This individual collaborates effectively across diverse teams and manages competing priorities with sound discretion.

This role requires a flexible schedule, with availability for overtime, holidays, and weekends. Travel to Los Angeles, CA during Grammy week is required.

WHAT YOU'LL DO

Reporting to the Sr. Director, Ticketing and Event Operations, and working closely with the Sr. Project Manager, Ticketing & Event Operations, this role supports the processing and tracking of internal ticket orders for the 2027 Grammy Awards across all Recording Academy affiliates. Internally, this role focuses on processing ticket orders for the Executive Office, Partnerships, and Awards departments, among others. Externally, it involves processing ticket requests from a range of industry stakeholders and partners. This role also includes general administrative support, such as scheduling meetings and creating and tracking invoices.

TIME COMMITMENT

• 10/26/26 – 01/29/27 and 02/09/27 – 02/19/27: Monday–Friday, 9:00 AM – 6:00 PM (Remote)
• 01/30/27 – 02/08/27: Including weekends with overtime hours (Onsite — Crypto.com Arena, Los Angeles, CA)

KEY RESPONSIBILITIES

• Help oversee various internal, full-cycle ticketing projects, including reviewing inventory holds, creating order forms, processing orders, coordinating arena seating, and ensuring tickets are prepared for proper digital distribution.
• Work directly with the Awards and Executive Office teams to oversee the approval of allotments and order forms for record label and media company ticket requests.
• Build and implement workflows with the Awards team to collect and manage special ticket requests from nominees, celebrities, and other invited guests.
• Collaborate with the Senior Project Manager and Partnerships team to ensure all contractual ticketing needs are met, and that right-to-buy tickets are properly invoiced.
• Serve as a liaison between the Ticketing team and Executive Office to manage the President's ticket inventory, collect and process payments for additional ticket requests, oversee account holder information, and assist with week-of-show account changes.
• Assist with the creation of system automations, data formulas, and workflows within internal ticketing databases.
• Participate in brainstorming sessions to establish and refine onsite ticketing operations, including red carpet operations, arena scanning, and guest troubleshooting.
• Help supervise GRAMMY week ticketing staff and support onsite operations.

Customer Service Assistance:

• Support customer service workflows and help meet daily customer service goals as needed.
• Serve as a main point of contact for escalated customer support incidents.
• Collaborate with the customer service team to ensure timely and effective issue resolution.

SKILLS & EXPERIENCE

• High school diploma or equivalent required; some college preferred. 

• Experience with Freshdesk or similar customer service platforms.
• Proficiency in Airtable and its integrated applications.
• Familiarity with various ticketing platform backends (e.g., Ticketmaster, Frontgate, AXS).
• Minimum two years of ticketing and/or event management experience required.
• Knowledge of or experience in the music industry is preferred.

• Ability to uphold and communicate company policy with professionalism and clarity.

• Comfortable troubleshooting in a fast-paced, environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Adobe Acrobat.
• Experience supervising event staff.

The hourly pay rate for this temporary, overtime-eligible position is $26.00–$28.00, depending on experience and qualifications.

PHYSICAL DEMANDS FOR CERTAN ROLES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.

The employee will be required to lift and/or move up to 60 pounds.

RECORDING ACADEMY

The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the Grammy Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the Grammy Awards—music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators.

LATIN RECORDING ACADEMY

The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin Grammy Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin Grammy Cultural Foundation.

LATIN GRAMMY CULTURAL FOUNDATION

The Latin Grammy Cultural Foundation is a charitable organization established by the Latin Recording Academy in 2014. The organization is dedicated to creating opportunities for the next generation of Latin music creators through scholarships, educational programs, grants, and access to creators and industry executives.

MUSICARES

A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs.

GRAMMY MUSEUM

The Grammy Museum is a nonprofit organization dedicated to celebrating and exploring music from yesterday and today to inspire the music of tomorrow through music preservation, education, exhibitions, and public programming and aims to create a world in which shared love of music sparks curiosity, creativity, and community. Programs include Grammy in the Schools education programs that are offered year-round for students, teachers, and schools throughout the United States. 

EQUAL OPPORTUNITY

The Recording Academy, its affiliates, and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous, and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy's policy to provide equal employment opportunities for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.