Provide remote technical assistance via chat, email, and phone. Troubleshoot hardware, software, and network issues, deliver solutions or escalate as needed, maintain a knowledge base, and train customers to use products effectively.
Summary:
A Technical Support Specialist provides remote assistance to customers experiencing technical issues with products or services.
Responsibilities:
- Respond to technical support inquiries via chat, email, or phone.
- Troubleshoot hardware, software, or network issues.
- Provide solutions or escalate issues to higher-level teams.
- Maintain a knowledge base of common issues and solutions.
- Train customers on how to use products or services effectively.
Benefits:
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) with employer match.
- Work-from-home flexibility.
- Access to technical training and certifications.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
