Technical Support Specialist

We are seeking a Technical Support Specialist with deep experience in APIs and system integrations to support and resolve complex technical issues. In this customer-centric role, you will partner closely with clients to understand their use cases, troubleshoot integration challenges, and provide clear, actionable guidance. You’ll leverage your technical expertise and strong communication skills to ensure customers realize maximum value from our solutions and enjoy a seamless experience. This is an opportunity to work in a dynamic environment and play a key role in our customers’ and team’s success.

What you will be doing:

• Serve as the primary point of contact for technical issues via phone, email, and interactive chat.
• Diagnosing and resolving technical issues through troubleshooting.
• Responding to queries with a customer-centric mindset and offering clear, practical advice to help resolve problems effectively.
• Maintaining accurate records of technical issues and resolutions.
• Serve as a guide and technical resource for customers implementing integrations with Avinode Group APIs.
• Write and maintain API & Integration documentation and implementation best practices.
• Use the learnings from your support cases to contribute to support documentation for our web-based products.

What you will bring along:

• 2-3 years in a similar role/experience, preferably in a SaaS environment
• You are passionate and empathetic about customer service: a good listener who likes digging into problems, overcoming technical and non-technical challenges, finding the best resolution or workaround, and communicating the solution as effectively as possible.
• You have experience working with APIs and configuring integrations between platforms, tools, and third-party systems.
• You are an independent self-starter who isn’t afraid to ask questions.
• You can balance multiple competing priorities in a fast-paced environment.
• You communicate well; as this is a customer-facing role at a company with offices in multiple time zones and multiple countries, this position requires strong written and verbal communication skills.
• You are a quick learner with the technical aptitude to develop a deep and detailed understanding of new software and various customer needs.
• You are flexible; you can adapt to a complex and rapidly changing product suite and work effectively with different customer personalities.
• You will be one of several people in this role who will share responsibilities for supporting our product offering. As such, you can start with abilities in one or more of the following areas, with an interest to learn the rest from peers in your role:
• You understand how web applications work
• You understand and can document how REST APIs work
• You understand JSON and XML payloads

Why Avinode Group?

• We offer you a workplace where we have high engagement and where creativity and curiosity is always much appreciated - your ideas will be heard.
• We have a remote-first work environment.
• Our Synergy events bring all Noders across departments together in-person to collaborate on a professional level, as well as have fun which is equally as important.
• We have opportunities to develop your skills or to learn new things with training. We want to support your development and dreams.
• We’re growth-oriented, entrepreneurial, ambitious and will support you to exceed your goals.
• You will be surrounded by exceptionally talented driven people who are in pursuit of excellence.
• By working together, you will experience your standards, expectations and confidence take a quantum leap forward.

So don't see this as any ordinary job; you are joining a force to make change and you are at the Core of this!

Want to join our crew?

Find more fun facts about our Noders (that’s what we call ourselves) and our culture on our https://avinodegroup.com/about-us/ website.  Kindly apply for this position through the “apply” button with your CV and cover letter in English as soon as possible. We are not able to accept applications via email. Please note that selections will be running continuously so don’t wait to apply!

About Avinode Group:

Avinode Group offers a fully connected suite of essential B2B software to enable Business Aviation professionals through the entire workflow of managing, sourcing, and booking aircraft. Founded in the heart of Sweden in 2002, we support around 2,000 companies globally.

Our essential tools are designed to minimize stress and maximize profit for brokers and operators. The suite includes the world’s leading sourcing platform for air charter, making it easy to find aircraft, book trips, and market aircraft globally. Air charter operators and flight departments are provided with a fully cloud-based fleet management system to make flight operations smoother. Our customers can rely on a hassle-free process from quoting to booking and paying with a fully integrated payment solution.

With 150+ Noders spread between Sweden and the US, our flexible and collaborative culture empowers everyone to come forward with new ideas, try them out, make some mistakes, and initiate dialogue. Avinode Group seeks candidates who thrive on exciting assignments and can collaboratively work alongside other intelligent, humorous, and dedicated co-workers. Our roots are firmly planted in our core values, which inspire us daily to exceed expectations.

Avinode Group is owned by CAMP Systems, which is the leading provider of aircraft compliance and health management services to the global business aviation industry.  

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

Want more details? Discover the value our essentials bring to our customers every day https://avinodegroup.com/