Vast.ai’s cloud powers AI projects and businesses all over the world. We are democratizing and decentralizing AI computing—reshaping our future for the benefit of humanity. Our mission is to organize, optimize, and orient the world's computation.
We value elegance, ownership, integrity, and continuous learning. You’ll have the opportunity to dive into state-of-the-art AI systems while collaborating with a globally distributed team. We encourage and support growth into specialized or leadership tracks as our startup continues to scale.
We're looking for a Technical Support Engineer to provide critical assistance to our clients and hosts. You’ll be the first line of defense for customers running AI workloads, diagnosing infrastructure issues, and driving product improvements. This is a full time, salaried, onsite position that requires daily coverage to ensure our customers receive timely and effective support. The support that you provide will often be highly technical in nature and will require SysOps expertise.
- Location: Los Angeles, CA (in‑office, 5 days/week) – easily accessible 10/405 freeways; free on‑site parking or pre‑tax commuter benefits available.
Vast.ai users or hosts strongly preferred.
Key Responsibilities- Provide technical support to customers and hosts via email, chat, and phone
- Troubleshoot and resolve issues related to our GPU rental platform
- Maintain and update support documentation
- A self-starter comfortable working in a fast-paced, dynamic environment
- Adaptable and willing to work flexible hours, including weekends
- Detail-oriented with strong organizational skills
- Passionate about AI and its potential to transform industries
To be successful as a Support Engineer, you should have a strong understanding of Linux, Docker, running GPU workloads and system administration. Much of our support involves troubleshooting GPU-related issues, Docker containers, performance tuning, and assisting with AI frameworks such as TensorFlow or PyTorch.
Must-haves- Linux sysadmin or DevOps experience
- Proficiency with Docker and GPU drivers (NVIDIA CUDA)
- Hands-on with AI frameworks (TensorFlow, PyTorch)
- Strong English written/verbal communication
- Familiarity with VMs
- Prior experience in cloud-native support roles
- Knowledge of Vast.ai platform (preferred)
$100,000 - $160,000 USD + equity + benefits
- Comprehensive health, dental, vision, and life insurance
- 401(k) with company match
- Meaningful early-stage equity
- Onsite meals, snacks, and close collaboration with founders/tech leaders
- Ambitious, fast-paced startup culture where initiative is rewarded
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