Easy Apply
Easy Apply
Provide level two technical support for the Deputy ecosystem, troubleshoot issues, and collaborate with sales and engineering teams to resolve customer queries.
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.
At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.
If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!
As part of the Technical Support Team, you will be required to work closely with the Sales/Partner Team and Product Management Team to provide product knowledge, configuration assistance, and second level technical support to Deputy’s customer base.
As a Tier II Engineer and the first escalated contact for Customer queries, you support the Deputy ecosystem as well as the related Integrations that work with it. You will work hand in hand with the different Support teams as well as the established Tier II team.
This role is frontend user support with the opportunity to learn backend systems, and expand your career as you grow with Deputy.
Responsibilities
- Provide level two technical support for Deputy ecosystem and related integrations;
- Triage technical issues, resolve problems independently and escalate where appropriately;
- Taking ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution and communication;
- Achieve and maintain targeted case statistics such as number of cases closed or issues resolved, along with other established goals;
- Provide professional-level conversations with customers to gather information, troubleshoot, and resolve their technical inquiries.
- Identify and submit issues for advancement to the Engineering team.
- Document actions in tickets to effectively communicate information internally and to customers.
Skills & Experience
- 2+ years of experience in supporting SaaS solutions for global customers
- Bachelors of Computer Science degree or similar or relevant experience
- RestAPIs, Javascript or scripting experience
- Excellent communication skills and the ability to work in a scaling and collaborative environment
- Experience in a cloud environment will be an advantage
- Customer centric and driven to achieve a satisfied customer, not just a technical resolution - in alignment with our core values
- Self-starter and able to learn new technologies
- Ability to prioritise, manage time effectively and multitask
Employee Perks
- Ownership in the company via Share Options
- Paternity/Maternity Leave Policies
- Flexible Remote-First Work Policy
- Company wide Development & Coaching
- Hackathons
- Awards - "Your Time to Shine & Celebrate Success"
- Social Events & variety of social clubs (Books, LGBT, Games, Sports)
- Mental Health Support
- Munch & Learns
Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
#LI-Hybrid
Top Skills
JavaScript
Restapis
SaaS
Similar Jobs at Deputy
.png){kind=logo}
HR Tech • Information Technology • Software
As a Customer Implementation Consultant, you'll manage the delivery lifecycle for enterprise customer implementations, validate requirements, design custom solutions, and ensure customer success through training and effective communication.
Top Skills:
Project Management ToolsSaaS
HR Tech • Information Technology • Software
Manage complex payroll project implementations for enterprise customers, mentor junior members, and ensure successful solutions delivery.
Top Skills:
Saas Applications
HR Tech • Information Technology • Software
Drive new business acquisition in targeted segments through strategic outbound campaigns, qualify leads, and mentor junior BDRs to exceed performance targets.
Top Skills:
Salesforce
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
