The Technical Platform Operations Specialist collaborates with teams to optimize campaigns, troubleshoot issues, provide technical support, and enhance trading platforms.
WHAT YOU’LL DO
As a Technical Platform Operations Specialist, you will serve as a key operational liaison, ensuring the seamless performance of Viant’s products, including our Demand Side Platform (DSP). You will play a pivotal role in bridging cross-functional internal teams—such as Operations, Product, and Engineering—with external stakeholders and third-party partners. Your core responsibility is to maintain operational continuity through clear communication, technical insight, and a strong sense of urgency when addressing problems, challenges, and opportunities.
This role requires a proactive approach to identifying root causes, facilitating resolutions, and driving alignment across multiple teams. You will own day-to-day technical operations, lead troubleshooting efforts, and support campaign and platform stability. The ideal candidate thrives in fast-paced environments, is a clear communicator, and demonstrates task leadership by translating customer and business needs into actionable solutions.
THE DAY-TO-DAY
- Serve as the connective point between internal teams (e.g., Ad Operations, Product, Engineering) and external partners, driving the resolution of technical issues and ensuring the reliability of the DSP platform.
- Execute and manage publisher integrations and 3rd-party partner certifications to ensure compliance and system compatibility.
- Provide second-level QA and platform support, ensuring escalated issues are thoroughly documented and addressed with urgency.
- Drive cross-functional projects that enhance platform stability, operational workflows, and campaign execution quality.
- Translate technical findings into clear, actionable feedback for both technical and non-technical stakeholders.
GREAT TO HAVE
- 1+ years of experience in ad operations, technical account management, or a related role
- Familiarity with at least one ad-serving or programmatic advertising platform
- Strong written and verbal communication skills with a knack for documenting complex systems and workflows
- Proven ability to adopt and navigate new technologies quickly
- Working knowledge of HTML/JavaScript
- Bachelor's degree
WHO WE ARE
- Viant® (NASDAQ: DSP) is a leading advertising software company that enables marketers to plan, execute and measure omnichannel ad campaigns through a cloud-based platform. Viant’s self-service Demand Side Platform, Viant DSP, powers programmatic advertising across Connected TV, Linear TV, mobile, desktop, audio, gaming and digital out-of-home channels. In 2022, Viant was recognized as a Leader in the DSP category, earned Great Place to Work® certification and Co-Founders Tim and Chris Vanderhook were named EY Entrepreneurs of the Year. To learn more, please visit viantinc.com.
LIFE AT VIANT
- Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more.
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Viant Careers
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About Viant
Viant Technology Inc. (NASDAQ: DSP) is a leader in AI-powered programmatic advertising, dedicated to driving innovation in digital marketing. Viant’s omnichannel platform built for CTV allows marketers to plan, execute and measure their campaigns with unmatched precision and efficiency. With the launch of ViantAI, Viant is building the future of fully autonomous advertising solutions, empowering advertisers to achieve their boldest goals. Viant was recently awarded Best Demand-Side Platform by MarTech Breakthrough, Great Place to Work® certification and received the Business Intelligence Group’s AI Excellence Award. Learn more at viantinc.com.
Viant is an equal opportunity employer and makes employment decisions on the basis of merit. Viant prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. Viant also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.
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Top Skills
Ad Serving Technologies
HTML
JavaScript
Viant Technology Irvine, California, USA Office
2722 Michelson Dr, Irvine, CA, United States, 92612
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