At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.
As a Technical Integration Specialist on the Strategic Alliances team, you will play a crucial role in bridging the gap between MCG product vision and technical implementation with different systems and technologies, driving the user experience within partner ecosystems. You may think of yourself as a translator between MCG and our partners’ technical resources. You will be working with healthcare interoperability standards (FHIR, HL7, etc.) to make our products work in harmony with any EMR and Medical Management System. MCG partners cover most of the healthcare IT systems in the United States.
This role requires an understanding of data exchange standards, preferably in the healthcare domain, and the ability to collaborate with various stakeholders to ensure seamless integration of MCG’s software and guidelines with partner systems. The person in this role is passionate about customer experience and healthcare innovation.
You will:
- Lead integrations and technical conversations during partner integration projects and drive MCG integration to partner systems. Partners may integrate with MCG for electronic medical records (Providers), medical management systems (Payors), population health systems and marketplaces. As well as leading integration work with ODG by MCG for insurance suites that cover workers’ compensation, disability platforms with the goal to unite payers, providers, and employers in their efforts to confidently and effectively return people to health.
- Schedule partner integration meetings, manage questions via email as well as track partner cases through the Technical Support Team queue. Lead partner integration meetings, own and disseminate notes from each meeting and update the individual partner project plan for each integration project.
- Support annual partner technical and clinical reviews, termed “certifications” to ensure the technical and clinical integration workflows reflect the current MCG documentation along with supporting partner certification readiness.
- Maintain and review, quarterly, the partner integration versions for correctness in Salesforce, Salesforce contacts, and the source of truth for partner integration details and data sharing, The Partner Integration Summary.
- Provide App Market application leadership and coordination where MCG is leveraged through the vendor partner’s marketplace, including app market message intake and dissemination to impacted teams. For example, the Senior Software Engineering Manager would be notified when MCG receives a marketplace message, from an EMR partner, which could impact the MCG FHIR offering.
- Track integration project plans in project management software (Smartsheet or similar) and share those via Salesforce and / or companywide reporting.
- Become an expert in MCG technical guides to answer questions and guide partners to the best integration result for mutual customers. Leverage the MCG Document Chatbot trained to respond to queries on MCG User Assistance documents, development and implementation guides.
- Support the teams that maintain the internal source of truth for partner integrations linking to; mapping documents, integration worksheets and recordings of the integration to ensure knowledge transfer and maintainability.
- Provide support for client in-house integrations as needed with the Customer Success and Product Teams at MCG.
- Leverage your interpersonal skills to interact with partner resources including executives, architects, developers, clinicians, and other key personnel.
- Collaborate effectively with Product Management, Solution Architects in Sales Operations, Customer Success, and Clinical Support Team, ensuring clear communication throughout the integration process and creatively proposing ideas for better partner experience and / or integration with MCG. Translate these ideas to Product and User Assistance to enhance the written MCG documentation.
- Keep up with healthcare interoperability trends and share insights with the Product team to improve or create new integrations with partners.
What We’re Looking For:
- Bachelor’s degree in computer science or similar experience.
- 3+ years of experience in designing, developing, or implementing healthcare IT integrations.
- Proven understanding and experience working with healthcare interoperability standards like FHIR, HL7, X12, CDA, SMART on FHIR, and CDS Hooks.
- Experience integrating with Electronic Medical Record (EMR) systems (e.g., Epic, Oracle Health (Cerner)) or Medical Management Systems (e.g., ZeOmega, HealthEdge, Zyter) and Population Health Systems (e.g., Arcadia IO, Compass Rose).
- Solid understanding of technical concepts related to APIs, data mapping, and healthcare data security.
- Possess strong problem-solving skills to identify and resolve integration issues, ensuring smooth implementations for our customers.
- Ability to work independently and manage multiple projects simultaneously.
- Adaptable and strong communicator with both technical and business teams.
- A passion for innovation and improving healthcare efficiency.
Pay Range: $80,850 – $113,190
Other compensation: Bonus Eligible
Perks & Benefits:
💻 Remote work
🩺 Medical, dental, vision, life, and disability insurance
📈 401K retirement plan; flexible spending and health savings account
🏝️ 15 days of paid time off + additional front-loaded personal days
🏖️ 14 company-recognized holidays + paid volunteer days
👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
🌈 LGBTQ+ Health Services
🐶 Pet insurance
📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/
We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it.
MCG Health is a Seattle, Washington-based company and is considering remote candidates located in the United States.
All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provide accommodations for individuals. Please let us know if you require any support.
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