Lead client engagements as a Technical Account Manager, managing program health and ensuring project progress. Translate client goals into technical tasks and validate data flows while managing relationships and project timelines.
GTX Solutions is a boutique consulting firm focused on helping brands unlock the power
of their customer data. We specialize in Customer Data Platforms (CDPs), real-time
activation, personalization, and MarTech integrations. Our team blends strategic insight
with technical expertise to drive measurable business outcomes for high-growth
companies and global enterprises alike.
We’re looking for a Technical Account Manager (TAM) to lead client engagements
from both a strategic and delivery perspective. This is a hybrid role, part engagement
lead, part technical project manager. You’ll serve as the primary day-to-day point of
contact for key accounts, ensuring projects move forward smoothly, clients see value,
and our team stays on track.
Ideal candidates will bring expertise in Tealium (AudienceStream, EventStream, iQ), a
solid understanding of broader MarTech ecosystems, and the ability to translate
business needs into actionable technical steps.
Key Responsibilities
- Act as the engagement lead for assigned clients, managing overall program health, satisfaction, and strategic direction.
- Run weekly client calls, providing updates on progress, capturing next steps, and ensuring follow-ups happen.
- Translate client goals into technical tasks, validate data flows and use cases.
- Maintain project plans, Teamwork PM, JIRA/Asana boards, or similar tools to track deliverables and deadlines.
- Translate client objectives into clear requirements for our solution engineers and ensure alignment.
- Coordinate QA or data validation steps with internal solutions engineering team members and client stakeholders.
- Drive roadmap conversations, helping clients evolve use cases and get more value from their platforms.
- Proactively identify account risks or upsell opportunities, collaborating with leadership as needed.
- Produce concise, high-quality documentation and status updates.
Qualifications
- 4+ years in a technical account management, MarTech consulting, or digital project management role.
- Hands-on familiarity with Tealium (iQ, AudienceStream, EventStream). Able to discuss tags, data layers, audiences, and connectors intelligently.
- Strong client communication and relationship management skills.
- Experience managing multiple concurrent projects in a fast-paced environment.
- Comfortable with project management tools (Teamwork, JIRA, Asana, Smartsheet, or similar).
- Familiarity with downstream activation platforms (Salesforce Marketing Cloud, Emarsys, ad platforms, etc.) is a plus.
- Comfortable with JavaScript, APIs, data-layer logic, and CDP platform mechanics
- Excellent organizational skills, with a proactive, ownership-driven mindset.
Interested candidates should submit a resume along with a short note describing relevant platform experience and notable implementations or technical projects. GTX Solutions is an equal opportunity employer. We encourage candidates from all backgrounds to apply.
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