TEAMS Relationship Manager

FIGS is looking for a TEAMS Relationship Manager to sell, onboard, and grow our TEAMS’ customer base. This individual will be the main point of contact to potential and existing customers throughout the sales lifecycle. They will sell the value propositions of the FIGS’ TEAMS program and ensure clear communication and orchestration to the right internal resources to close the sale. Your goals will focus around handoff conversion rate, onboarding rate, and revenue closed. The role reports directly to FIGS’ Director of TEAMS. This role is remote with quarterly travel to our office in Santa Monica, California.

What you’ll do:

• Create strong business relationships with TEAMS Top existing customers
• Manage day-to-day account activity and communication with portfolio of partners
• Exceed activity, pipeline and growth targets
• Maintain accurate data in CRM
• Manage cross-functional communications on custom orders
• Run quarterly business reviews with customers to align on initiatives and future orders
• Travel to meet our customers in-person and during conferences
• Communicate challenges and propose solutions to Leadership Team
• Serve as an advocate for the TEAMS program and FIGS

About you:

• 5+ years of experience in account management, customer success, and/or sales 
• Experience successfully managing a multi-million dollar book of customers 
• Proficient in utilizing CRM systems- ideally Hubspot 
• Exceptional interpersonal skills; strong ability to persuade, negotiate, close deals 
• Experience working with executives and C-level on strategic priorities and analytics 
• Proven track record of building trusting and long standing client relationships 
• Excellent presentation, verbal, and writing skills are required

What you’ll bring:

• Proven work ethic and integrity
• Positive attitude
• Desire to excel and grow with FIGS
• Aspiration to create change and make an immediate impact
• Entrepreneurial spirit and egoless nature

FIGS Compensation and Benefits

Pay Range

• At FIGS, your base salary is one part of your total compensation package. This role's base salary is between $75,000 and $80,000. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience. In addition to base salary, this position offers a performance-based bonus opportunity, subject to individual and company performance.

Additional Compensation and Benefits 

• Equity: All FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan  
• Annual bonus: This position is bonus eligible 

• Other compensation and benefits offered include: 
• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance  
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• FIGS sponsored Uber Eats voucher for in-office weeks
• Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…

*Benefits eligibility is determined by hour requirements and length of service 

A little bit about us…

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.