About us
SwimOutlet is the largest online specialty retailer for swimming and water sports in the US, and part of Spiraledge, whose brands include EverydayYoga, Swim.com, Practyce and Tend.
About the role
SwimOutlet Team Sales Specialists act as customer success representatives while supporting Team Sales Representatives. They respond accurately and efficiently to the needs of existing and potential team sports customers by phone and email. In partnership with Team Sales Representatives, they build strong customer relationships, provide excellent service, create quotes, maintain records, build team stores, prepare custom proofs, communicate with customers about proofs, and coordinate and process orders as needed.
What you'll do
- Provide exceptional customer service by phone, email or in person.
- Support Team Sales Representatives with product recommendations, quotes and order processing for all brands offered on SwimOutlet.com.
- Communicate effectively with team accounts and co-workers.
- Keep detailed notes of all interactions with team accounts.
- Build strong customer relationships with new and existing team accounts in partnership with Team Sales Representatives and Team Division staff.
- Respond promptly to inbound calls and emails.
- Solve problems and recommend solutions that meet or exceed team customers’ expectations.
- Provide accurate product and order information.
- Maintain high energy and a positive attitude with customers, co-workers and vendors.
- Consistently meet daily, weekly and monthly service goals while supporting Team Sales Representatives in achieving Team Division sales goals.
- Perform other duties as assigned.
- Maintain a positive work atmosphere that strengthens the team.
- Follow all applicable regulations, policies, work procedures and instructions.
Who you are
- At least two years of customer service experience, ideally in ecommerce support.
- Experience working with B2B customers.
- Inside or outside sales experience.
Bonus points
- Working knowledge of aquatic sports, including water polo, swimming and diving.
- Background in aquatics as an athlete, coach or associate.
- Experience with NetSuite or Salesforce CRM.
- Remote work experience.
Equal Employment Opportunity Policy
SwimOutlet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Compensation & Benefits
- Health, dental, and vision coverage.
- 401(k) with company match.
- Paid time off and holidays.
- Generous employee discount on SwimOutlet products.
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