Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
About the Role:
We are looking for a detail-oriented and analytical Indirect Tax Analyst to join our tax team. This role is responsible for managing and ensuring compliance with indirect tax obligations, including sales and use tax, VAT/GST, telecom taxes, and other transaction-based taxes across multiple jurisdictions. The ideal candidate will support tax filings, audit responses, and tax process improvements.
What You’ll Do:
- Manage the full indirect tax compliance cycle, including preparation and review of U.S. sales/use tax, telecom, and Canadian GST/HST/PST returns, along with supporting workpapers and payment documentation.
- Collaborate with third-party service providers to ensure timely and accurate filing of all indirect tax returns.
- Maintain and update tax codes in SureTax, ensuring the accuracy of tax calculations for sales/use, telecom, and Canadian taxes across systems and documentation.
- Reconcile monthly indirect tax-related general ledger accounts, resolving discrepancies promptly.
- Manage tax exemption certificates and oversee compliance with applicable documentation requirements to support audit readiness.
- Support indirect tax audits and refund filings; prepare documentation and responses to inquiries from tax authorities.
- Contribute to special projects and cross-functional initiatives, delivering tax insights and data analysis as needed.
- Identify process improvement opportunities or tax-saving strategies; develop and implement solutions to optimize tax compliance and reduce liabilities.
- Monitor changes in indirect tax legislation (U.S. and Canada), assess potential business impacts, and update internal procedures accordingly.
Experience We’re Looking For:
- Bachelor’s degree in accounting or finance, with over 5 years of progressive experience in U.S. multi-state sales/use tax compliance and Canadian GST/HST/PST.
- Proven background in indirect tax roles with hands-on responsibility for tax compliance, reporting, and accounting for indirect taxes.
- Strong analytical and tax research skills with the ability to interpret and apply complex tax laws and regulations.
- Proficient in Microsoft Excel (Pivot Tables, VLOOKUP, Formulas) and Microsoft Access for data analysis and reporting.
- Experience working with NetSuite and SureTax or similar tax rating and compliance systems.
- Demonstrated ability to work collaboratively across departments, including Finance, Legal, and IT, to ensure compliance and resolve tax issues.
- Excellent verbal and written communication skills with the ability to explain tax concepts clearly to non-tax professionals.
- Skilled at managing multiple tasks and competing deadlines in a fast-paced environment.
- Adaptable, self-motivated, and detail-oriented with a continuous improvement mindset.
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
- Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- FSA Healthcare & Dependent Care
- Commuter Benefits
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
- 401(k), including employer match, and Roth
- Employee Stock Purchase Plan (ESPP)
- Paid Time off, Sick Time, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel Assistance Services and Identity Theft
- Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.
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