Systems Analyst - Dallas, TX

Senior Systems Analyst – Job Description

The Expertise You Have

· Bachelor’s degree required; technology-related field preferred

· 5+ years of project delivery experience in a systems or business analyst role

· 3+ years working on agile teams delivering value in digital products (Agile/Scrum experience preferred)

· Experience with systems development methodologies and formal documentation processes

· Proven track record of delivering in a fast-paced, evolving environment

· Experience with project management in a technology/software development organization

· Experience crafting web-based transactional applications in Agile/Scrum methodology, including requirements, user stories, and project tracking using JIRA

· Knowledge of the financial services industry and contact center/telephony space is a plus

· Experience with APIs is a plus

· Experience with contact center integration projects

· Familiarity with Genesys or similar telephony platforms

The Skills You Bring

· Exceptional communication skills as a writer, presenter, and facilitator, both written and verbal

· Strong collaboration and consensus-building abilities

· Results-oriented mindset with the ability to operate effectively at both strategic and tactical levels

· Proactive team player who understands how systems applications can solve business problems and meet objectives

· Excellent interpersonal skills, including negotiation, communication, and influence

· Broad application/technology knowledge (e.g., SQL, use case writing, business process and system workflow documentation) and recognized expertise in two or more areas

· Highly developed organizational skills, including the ability to prioritize tasks and meet deadlines

· Entrepreneurial thinker, comfortable embracing, proposing, and leading change

· Experience solving complex business problems and translating them into simple software solutions, and Experience in handling L1 and L2 tickets and client reported issues

· Comfortable working in a highly matrixed environment involving multiple partners and technical groups, Prepare weekly/monthly reports on issues reported, fixed etc and Channelized the tickets to L3 and L4, track it to closure as per SLA