Systems Administrator, Workforce Management Tools

As a WFM Systems Administrator at Chime, you’ll be responsible for configuring, optimizing, and scaling our Workforce Management (WFM) systems to deliver a seamless agent and member experience across Chime’s outsourced contact centers. You’ll collaborate closely with cross-functional teams—including workforce management, systems, engineering, and vendor partners—to drive performance, forecasting accuracy, and systemic scalability. This role is ideal for someone eager to move beyond traditional admin tasks and focus on continual improvement, automation, and technical evolution within Chime’s Operations Member Experience (OMX) team.

The base salary offered for this role and level of experience will begin at $103,680 and up to $144,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.  

• Own the system administration and strategic development of our WFM platforms, especially NICE IEX.
• Lead the successful implementation, configuration, and lifecycle management of WFM tools across internal and external operations teams.
• Partner with Workforce Management Capacity Planners and external vendor partners to ensure accurate forecasting, scheduling, and real-time adherence support.
• Manage IEX system integrations with telephony, CRM, and reporting platforms including Five9, Twilio, and Zendesk.
• Collaborate closely with InfoSec, Internal Audit, and Compliance to enforce rigorous data governance and system access controls.
• Proactively identify automation and process enhancement opportunities in WFM tooling.
• Serve as a subject matter expert and mentor to junior systems team members and vendor admins on WFM system best practices.
• Execute key administrative actions such as user provisioning, audit logging, and system hygiene with speed and precision.

• 5+ years of relevant experience in workforce management systems administration, preferably in high-growth, tech-driven environments.NICE IEX certification strongly preferred.Experience administering WFM tooling in outsourced or BPO environments.Familiarity with change management and vendor relationship management.
• Will have used NICE IEX (or similar WFM tools) to build scalable scheduling, forecasting, and support systems that help internal and vendor teams deliver high-quality member experiences.
• Will have leveraged APIs (REST/SOAP) and scripting languages (JavaScript, Python, etc.) to automate, optimize, or integrate workforce systems for operational efficiency.
• Will have partnered with InfoSec and Compliance to implement robust data governance and access controls for critical platforms.
  Will have managed or supported integrations between WFM systems and telephony, CRM, or analytics platforms (e.g., Five9, Twilio, Zendesk).
• Will have collaborated with cross-functional stakeholders, demonstrating strong communication and partnership skills to improve member and agent outcomes.
• Will have proactively identified opportunities for continual improvement in WFM processes, moving beyond “traditional admin” work.
• Will have delivered measurable results in contact center operations or support teams, preferably in a scaling or high-growth environment.

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*— on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off 
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

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