Driven by increasing online retail activity, supply chain logistics is exploding with growth. That growth is enabled by third-party logistics warehouses (3PLs) who in turn rely on 3PL Central. We are the brain of the warehouse– the critical platform for managing these businesses.

3PL Central is the fastest growing Software as a Service (SaaS) solution in warehouse management. Our customer base ranges from small and medium sized 3PLs to large Fortune 500 firms. These customers span 47 states and 16 countries across 5 continents. 3PL Central was founded by established industry veterans and is backed by Mainsail Partners.

Located in a beautiful, new, beach-adjacent office in El Segundo, our team consists of 75 growth-minded team members. While we definitely consider ourselves a start-up culture, 3PL Central is well established with over a decade of success.

At 3PL Central, our support engineers are the heart and soul of our business. We care deeply about our customers and consistently go above and beyond to help. Our fast-growing customer base relies heavily on our ability to be present and helpful 24/7.

The 3PL Central platform is an integral part of our customers’ operations and this team ensures they get fast and comprehensive answers when questions or problems arise. Our support engineers are first responders who troubleshoot questions and issues around data integrity, workflows, configuration, and training. They flourish in a tight knit team, have a working knowledge of warehousing and logistics, and possess an unparalleled desire to rapidly learn more.

Responsibilities:

• Frontline technical software support in a mixed email and phone environment.
• Troubleshoot, test, and resolve technical and configuration issues.
• Educate customers on use of the software and best practices.
• Reproduce, analyze, and escalate software and platform defects.
• Serves as the liaison between 3PL Central and our customers.
• Understand 3PL warehouse clients’ business objectives act accordingly.
• Maintain regular clear updates with our customers until resolution.
  Available on rotation for 24/7 on-call escalations for critical issues.

Requirements:

• 2+ years of experience in technical support and/or customer facing roles
• Experience related to software, e-commerce, or warehousing
• Confidence with technical troubleshooting and problem-solving
• Fantastic oral and written communication
• Amazing people skills with a zeal to work with customers
• Thrive in a fast paced, constantly evolving, team environment

Preferred:

• Working knowledge of Supply Chain and Warehouse Management Systems
• Experience with SaaS support
• Basic knowledge of SQL, SOAP APIs, REST APIs, and/or EDI

  If you are interested in applying and learning more about our opportunities, please submit your resume and cover letter to [email protected]. We will review your qualifications and get back to you promptly.

For more information, please contact us today at [email protected] or 888-375-2368.

Please note, 3PL Central does not accept unsolicited resumes from search firms. Any resume submitted by search firms via this website or directly to hiring managers will be considered unsolicited resumes, and 3PL Central will not be responsible for any fee in connection with these submissions.