Support Engineer 4

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint

We’re seeking a highly motivated Technical Support Engineer with deep expertise in Microsoft Azure and Microsoft 365 technologies. As a key member of our Tier 3 escalation team, you'll work directly with enterprise customers to troubleshoot complex technical issues related to cloud identity, networking, authentication, and Microsoft BackOffice technologies. This is a highly collaborative role within a fast-paced, customer-focused environment.

• Provide expert-level technical support for Azure and M365, including Exchange Online, Cloud Identity, and Security & Compliance

• Handle multiple support cases daily, from intake to resolution, with a strong focus on research and root cause analysis

• Collaborate with internal teams, Premier Support contacts, and delivery partners to resolve customer issues

• Participate in ad hoc projects and meetings as required

• Deliver exceptional customer service and maintain high-quality documentation for each case

• 5+ years in Technical Customer Support within the technology sector

• 4+ years working directly with Microsoft 365 or Azure (e.g., Azure Identity, Exchange Online, Cloud Security)

• 4+ years of hands-on experience with Microsoft BackOffice Technologies

• Strong background in enterprise-level troubleshooting and customer communication

• Bachelor’s degree in a technical field or equivalent work experience

• OR minimum 3 years in a technical support role in an enterprise environment

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic-based ranges for Washington state: $80,000 to $100,000 USD annually.  The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected]

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development 

Location: Remote, Bellevue, WA, Atlanta, GA, Texas, Charlotte, NC