Supply Chain Associate

• Troubleshoot ERP system issues that are reported by the branch. When necessary, serve as a liaison between users and software techs.
• Test when new developments, patches, and software upgrades, become available by creating scenarios and coordinating the test to verify/validate results.
• Help branches by answering their questions and providing solutions to their issues for both systems and workflows.
• Create and modify SOPs and other supporting documents, such as manuals to aid branch operations.
• Maintain and keep the ERP Portal current to make sure all saved materials are current.
• Train branch users by designing/conducting sessions.
• Attend scheduled meetings and actively share information, improvement plans, and observation
• Support Operation HQ Managers in business process improvements, implementing best practices, and fully utilizing ERP system.
• Collect information from branches and prepare data, reports, charts, and matrixes.
• Assist with internal and external auditors regarding Oracle system and operation procedures.
• Provides project status and other reports to his/her manager.
• Recommends new features or changes to system or operation workflow based on user feedback.
• Demonstrates behaviors consistent with the core values and mission of Operation HQ.
• Other duties as assigned.

Knowledge, Skills and Ability:

• Organize and prioritize numerous tasks and complete them under various time constraints.
• Require computer skills, including proficiency with Microsoft word, excel, PowerPoint, and Outlook software, as well as other general office skills;
• Understand principles, practices, and procedures of our operation workflow as well as our current ERP system (Oracle).
• Think creatively and resolve problems to ensure the smoothest possible experience for users of the ERP system.
• Work with a wide variety of system issues and personalities while continuing to promote a professional and pleasant demeanor.
• Strong Communication skills to be able to get complex ideas in an easy-to-understand fashion in writing (including email), reading, and speaking in English (other language is a plus, but not required).
• Use an effective tool, such as PowerPoint to create visually appealing easy-to-follow presentations and good at public speaking.
• Use Excel or other spreadsheets to organize data into an easy-to-read format.
• Follow written and/or oral instructions; speak clearly, concisely, and effectively.
• Positive work history and ability to maintain solid attendance.
• Available to work extended hours.