Supervises daily operations for specialty pharmacy reimbursement or intake teams. Manages staffing, workflow, productivity, quality, service standards, turnaround times, training, performance evaluations, employee concerns, and escalations. Supports hiring, compliance, cost monitoring, process improvements, quality initiatives, and cross-functional pharmacy projects. Works in production as needed and partners with pharmacy leadership to improve operational efficiency and customer service.
CompanyLumicera
About UsLumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. ._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ______________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Pay RangeUSD $56,805.41 - USD $68,440.77 /Yr.
STAR Bonus % (At Risk Maximum)10.00 - Pharm, Supvr, AsMgr, SrCSEII, PrgMgr, SrPrgMgr, SrProdMgr
Work Schedule Description (e.g. M-F 8am to 5pm)M-F 10:30-7:00pm CST
Remote Work NotificationATTENTION: Lumicera is only able to offer remote work to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin
Overview
Due to growth, we are adding a Supervisor, Specialty Pharmacy Support Services to our team.
Under general direction of the Associate Manager, Pharmacy Services, the Supervisor, Specialty Pharmacy Support Services is responsible for managing the day-to-day operations of a team of either Reimbursement or Intake Specialists. This position monitors productivity and performance standards and plans and directs workflow and project assignments. Oversees production volume to ensure service standards are met. The Supervisor, Specialty Pharmacy Support Services will participate in hiring, training, and evaluation of staff, as well as be responsible for team’s adherence to corporate attendance and employment policies. This individual will work with the Associate Mgr, Pharmacy Service to develop policies, procedures, and the business work plan for the team and recognize and recommend operational improvements. Lastly, the Supervisor will train staff and intervene to help maintain a high level of customer service and meet turn-around time standards.
Is this you? Find out more below!
ResponsibilitiesHow do I make an impact on my team?
- Schedule and monitor staff and day to day workflow. Develop employee’s skills, evaluate performance, and provide feedback. Oversees resolution of employee relations. Participate in hiring, training, and evaluation of staff
- Develop, track, and monitor employee’s compliance to quality, service, and production standards
- Monitor task turnaround time so that internal standards and client performance guarantees are met
- Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
- Address staff concerns and day to day operational, system, customer service, quality, and professional issues
- Work in production as needed
- Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy
- Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations and service in cross-functional meeting and projects
- Participate in continued quality improvement and quality meetings as necessary
- Other duties as assigned
What our team expects from you?
- Bachelor’s degree or equivalent experience preferred. Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists
- 2-5 years’ experience, previous experience in a pharmacy setting preferred
- Proficient in Microsoft Outlook, Word & Excel
- Strong knowledge of current pharmacy regulations
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Lumicera?
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
#LI-Remote
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