Supervisor, Patient Access

Requisition Number: 2392629
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.
The Supervisor, Patient Access leads daily Patient Access operations at Saint Mary Medical Center to support efficient workflows, regulatory compliance, operational and financial performance, and an excellent patient and customer experience. The role provides direct leadership for approximately 30-35 full-time, part-time, and per-diem hourly employees in a unionized environment.
This position is located in Long Beach, California. You must be within commutable distance to the location.
Primary Responsibilities:

• Lead daily Patient Access operations to promote efficient workflow, regulatory compliance, accuracy, productivity, and excellent customer service
• Provide day-to-day supervision and management for approximately 30-35 full-time, part-time, and per-diem hourly employees in a unionized environment
• Manage staff performance, scheduling, coaching, development, and operational priorities
• Support achievement of operational and financial goals through effective staff leadership and workflow management
• Drive training, quality improvement, and process-optimization initiatives that improve productivity, accuracy, and the patient experience
• Use Patient Access systems and reporting resources to monitor and support department operations and performance
• Partner with internal stakeholders, clinical teams, and operational partners to support effective Patient Access services

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 4+ years of experience in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or another revenue cycle role
• 2+ years of customer service experience
• 1+ year of supervisor and/or management experience
• Ability to work on-site at Saint Mary Medical Center in Long Beach, California

Preferred Qualifications:

• Customer service experience in a healthcare environment
• Experience supervising or working with employees in a unionized environment
• Experience with MS4, Cerner, MedeAnalytics, and/or TeleTracking
• Experience using Microsoft applications, including Excel, Word, and PowerPoint
• Experience using Google Sheets
• Experience using healthcare operational reporting, analytics, or enterprise reporting tools

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.