Success Engineer, Strategic Accounts

Ready to be a Titan?

As a Customer Success Engineer for Strategic Accounts, you’ll manage the long-term success of ServiceTitan’s largest customers, including franchise systems and multi-location enterprises. You’ll build strong relationships with both technical and business stakeholders, serving as a trusted partner who understands their goals and helps translate them into successful outcomes on our platform.

In this role, you’ll combine technical expertise with customer-facing skills. You’ll guide customers through adoption and implementation, support integrations, troubleshoot complex issues, and collaborate on initiatives that drive engagement and results across their organizations. The ideal candidate will be able to quickly learn new software, build credibility with both executives and end users, and adapt to evolving customer and project needs while ensuring measurable value at every step.

What You'll Do: 

• Build deep relationships with Customer Success Managers (CSMs) and strategic customers to understand business objectives and technical needs.

• Design and deliver technical solutions and scalable deployment plans in partnership with CSMs to support long-term customer success.

• Serve as a subject matter expert on ServiceTitan workflows, best practices, and custom features tailored to strategic accounts.

• Collaborate cross-functionally with Product and Engineering teams to advocate for customer needs and influence product evolution.

• Drive adoption and engagement, using data-driven insights to recommend optimizations and highlight business value.

• Support executive business reviews, providing technical recommendations and demonstrating ROI through KPIs and actionable metrics.

• Identify friction points in customer workflows and advocate for improvements across product and process.

• Act proactively, anticipating challenges and addressing them before they become issues.

What You'll Bring:

• 5+ years in customer-facing technical roles (Customer Success, Solutions Engineering, Consulting, etc.), ideally within a SaaS or enterprise environment.

• [Preferred] 3+ years experience working directly with ServiceTitan software - both Core and Pro offerings

• Strong understanding of enterprise-level software implementations and integrations.

• A track record of successfully managing and growing strategic accounts.

• Excellent problem-solving skills with the ability to translate complex technical needs into clear, actionable solutions.

• Proven ability to thrive in fast-paced, dynamic environments and manage competing priorities.

• Excellent communication and interpersonal skills, with the ability to build rapport and influence at all levels.

• Experience using data to drive decisions and demonstrate value.

• High level of comfort with ambiguity, autonomy, and continuous learning.

• Ability to travel up to 15% nationwide as needed

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $103,400 USD - $138,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.