Knowledge Management & Enablement Specialist

The MCDC Business Operations team is the strategic backbone of the Marketing Communications Design and Creative (MCDC) organization at Pinterest. We empower the creative force and brand storytellers behind Pinterest, ensuring teams and processes run seamlessly, efficiently, and at scale.

As a Knowledge Management & Enablement Specialist, you will lead MCDC’s onboarding, training, and knowledge management initiatives—foundational programs that enable every new and existing team member to contribute with confidence and clarity. You will design and deliver resources, frameworks, and experiences that help MCDC scale its expertise, integrate new talent, and build a culture of growth and operational excellence.

In addition to your core focus areas, you will provide crucial support across our business operations pillars, partnering on projects involving finance oversight, deal desk, headcount/OpEx management, and internal tools. Your work will touch every part of the org, making you a connector between people, process, and performance.

What you’ll do:

• Shape, scale, and deliver best-in-class onboarding programs to accelerate new hire integration and drive consistent, high-quality experiences.
• Develop and lead learning, training, and upskilling initiatives that enable the entire MCDC org to adapt to evolving business and creative needs.
• Build, evolve, and manage knowledge management systems—crafting and maintaining documentation, playbooks, and best-practice libraries.
• Seek opportunities to utilize generative AI tools and agents to amplify your own impact and help the org leverage these technologies for efficiency and innovation.
• Identify process gaps and drive operational excellence—owning the end-to-end optimization of internal workflows, tooling, and collaboration practices.
• Cross-train and flex into supporting other business operations priorities—including finance oversight, deal desk activity, headcount management, and internal tech/tools projects—to meet shifting org needs and ensure team continuity.
• Serve as a key cross-functional partner; drive tight alignment and communication with stakeholders at all levels to support seamless business operations and team success.
  

What we’re looking for:

• 4+ years of relevant experience in business operations, program management, L&D, or a related role—ideally in a creative, technology, or high-growth environment.
• Demonstrated expertise leading onboarding, training, and knowledge management initiatives from concept to execution.
• Operationally minded with a proven track record of delivering process improvements, managing complex projects, and driving cross-functional programs to success.
• Exceptional communicator—able to influence, build buy-in, and adapt messaging for diverse audiences.
• Highly curious and proactive, with a demonstrated excitement for learning and experimenting with new technologies—including generative AI tools and agents.
• Skilled in synthesizing feedback, evidence, and insights to inform decision-making and continuously raise the bar for operational excellence and team enablement.
• Bachelor’s degree or equivalent experience.
  

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration up to 1-2 times per year and therefore can be situated anywhere in the country.

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