Senior Technical Program Manager, Experience Infrastructure

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

Product and Design: Our Product and Design teams are helping to create a seamless user experience across various platforms to provide the most trusted services and delightful experiences for grading, protecting, managing, buying, selling, and sharing collectibles. Our grading operation processes millions of collectibles a year and serves as a research hub for collectors across collectible categories. By leading the standards in the collectibles industry, we have earned customer trust that we can leverage across our expanding product offerings such as Vault.

Team Overview:

We’re looking for a Senior Technical Program Manager with proven experience leading critical cross functional initiatives in partnership with our Experience Infrastructure team, which builds and scales the foundational experiences that power the Collectors ecosystem—including PSA, PCGS, and the Vault. This team is responsible for key customer and transactional touchpoints such as user profiles, payments, checkout, submissions, and vault interactions.

We value people who can quickly obtain a deep understanding of new domains, and who can be scrappy and innovative in approaching program planning, milestone setting, and driving toward optimal outcomes. In this role, you’ll drive strategic, complex projects with multiple stakeholders from inception to delivery, ensuring our teams are well positioned to track against their milestones and budgets. You’ll partner with engineering, design, and product counterparts to bring transparency and excitement to the deliverables and be an integral part of our teams as we work to create delightful experiences for our customers, both internal to Collectors and externally. 

What You’ll Do:

• Collaboratively partner with other teams (Engineering, Design, Product, Business stakeholders, etc.)  in the product development lifecycle to shape and prioritize core platform services that enable multiple product lines and use cases across the Collectors ecosystem.
• Focus on developing and launching mission critical, high priority initiatives with a focus on business and technology objectives
• Provide best-in-class communications about project inception, milestones, and deliverables to stakeholders
• Design and share processes and documents that provide maximum autonomy for development teams while maintaining a level of standardization that allows the company to scale.
• Combine superior communication skills with the analytical horsepower to break down complex, ambiguous problems and possess a strong will to be resourceful and get stuff done
• Contribute to the strategic roadmap prioritization processes with key stakeholders and deliver success management with multiple stakeholders
• Support our developer operations environment so we can continue to create new businesses and migrate existing ones, scaling our businesses across the globe to new heights
• Understand the customer and advocate for them
   

Who You Are:

• 3+ years of product management and/or technical program management experience, with a strong preference for platform, infrastructure, or complex systems-oriented product work.
• Experience working within the software development lifecycle in relation to agile best practices
• Scaled Agile experience is a bonus
• Comfortable leading Agile/Scrum methodologies as well as working with and configuring Jira or other work management softwares
• A team player who is excited to drive complex projects forward from ambiguity to execution 
• Focused on delivering value for customers 
• Desire to rally teams around shared goals and increase efficiency

Candidates must be authorized to work in the United States. 
 

Salary Range: The salary range for this position is $108,042 -  $171,462. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Reasons To Join Us: 

• Health Insurance: All employees are eligible to enroll in Medical, Dental, and Vision 
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 
• Vacation: We offer a flexible vacation policy for our employees 
• Holiday Pay: All employees are eligible for nine company paid holidays 
• Employee Discounts: Employees receive discounts on select grading services for approved submissions 
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs 
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.