Our Story:
Unlocking the Ageless Revolution for Patients and Practices:
With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.
Fresh off our Series A, we're expanding into new verticals.
Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000+ clients across all 50 states—and we're just getting started on going global.
We are looking for those who are passionate to join our mission!
Salary: 120,000 - 150,000About You
You are a strategic operations professional who thrives on creating scalable, efficient processes that deliver exceptional client experiences. You have a proven ability to build and optimize systems that support rapid growth while maintaining high service standards.
You have strong technical skills, analytical thinking, and the operational expertise to configure and leverage platforms like Salesforce and Intercom. Whether you're streamlining workflows, analyzing client data, or implementing new system features, you excel at balancing tactical execution with strategic vision.
Most importantly, you're excited to own and elevate RepeatMD's client experience operations, driving measurable improvements that enhance satisfaction and retention.
About The Role
As an Operations Lead - Client Experience, you'll drive RepeatMD's client operations strategy. You'll ensure exceptional service delivery while building scalable processes including the launch of our digital scaled customer success motion that will support our rapid growth. This role combines strategic thinking with hands-on operational execution to enhance our client experience systems.
This role requires analytical problem-solving, cross-functional collaboration, and experience creating operational systems that scale effectively.
Key Responsibilities
Build & Optimize Operations
- Design and implement structured workflows that enhance client experience
- Create documented processes that can scale efficiently while driving high quality experiences
- Define specific service standards and tracking mechanisms
Master Technical Tools
- Take ownership of our core platforms including Salesforce and Intercom for client experience needs
- Configure these systems to improve workflow efficiency and provide better client insights
- Implement specific improvements to enhance platform functionality
Lead Cross-Team Integration
- Work closely with engineering, product, and customer success teams to align technical capabilities with operational needs
- Drive initiatives that require coordination across multiple departments
Drive Data-Based Decisions
- Conduct regular analysis of client interaction data and operational metrics
- Create actionable insights and dashboards that lead to measurable improvements in client satisfaction and retention rates
Streamline Key Workflows
- Identify and optimize critical operational processes that impact client success
- Implement specific improvements to reduce friction points and enhance service delivery
Implement System Improvements
- Lead the deployment of new features within our tech stack
- Ensure proper configuration and integration of tools to support operational excellence
Solve Complex Challenges
- Address operational obstacles with structured, analytical approaches
- Develop specific solutions that can be measured and refined over time
Key Requirements
- 3-4 years of experience in operations management, particularly in growth-stage companies
- 1+ years of experience in finance or consulting
- Strong working knowledge of CX platforms (e.g., Salesforce, Intercom) with ability to configure and optimize these tools
- Demonstrated success in creating scalable operational systems that improve client experience
- Proficiency in analyzing operational data and translating findings into concrete action plans
- Strong project management capabilities with exceptional attention to detail
- Thrives in fast-paced environments with a methodical approach to problem-solving
- Ability to build strong cross-functional relationships while driving operational initiatives
RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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