Strategic Solutions Advisor

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Position Overview
We're searching for a Strategic Product Advisor to join our Account Management team on a remote basis or hybrid from an Applied Systems office. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You'll Do

• Deeply understand the value proposition of Applied's solutions and the intended use and outcomes of these solutions within our largest accounts. Embed our training and adoption into customer-specific SOPs and workflows
• Navigate a complex matrix of customers and provide deep insights to create a link between usage and economic value that can drive product adoption
• Build and present Quarterly Business Reviews (QBR) presentations to our customers focusing on their corporate initiatives, business value, solution adoption and usage
• Deeply understand the product capabilities. Recognizing that some of these products are in their early stages of life, relay product feedback that would help bridge the gap between current state and long-term potential
• Identify adoption barriers and work across our product, engineering and services teams to help tackle those customer challenges
• Develop, implement and maintain adoption programs that drive value to customers and increase product adoption
• Deliver hands-on training to user groups to drive adoption of commercial quoting solutions

We're Excited to Learn More About You
Your experience may include:

• Experience working in executive engagements with large, Fortune 500 customers
• Experience leading or supporting corporate initiatives
• Experience presenting to Executive leader / C-Suite
• Experience managing renewals, cancellations and overall account success
• Experience driving customer needs and requirements into product management and engineering
• An understanding of product development and release practices and how to optimize those practices for large enterprise customers
• Familiarity with common support and incident management procedures
• 5-7 years of experience in an account management, client service, project management or similar customer experience role

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage

• Holiday and Vacation Time

• Health & Wellness Days

• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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