Enterprise Customer Project Lead

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Position Overview
We're searching for an Enterprise Customer Project Manager to join our team. This enterprise project lead is responsible for onboarding insurance agencies onto our payment platform, Applied Pay. The Lead Implementation Manager is responsible for the initiation, planning and execution of Applied Pay implementation among our medium to large agency clients.
What You'll Do

• Onboard enterprise insurance agencies to the payments platform from kickoff to launch.
• Drive change management within the client organization and among their customers
• Coordinate with multiple departments, including internal experts, to set up and train customers on the platform
• Troubleshoot client issues that may arise as they implement the new payment solution
• Track and report on the progress of multiple in-flight projects
• Develop expertise in our payments solution and stay up to date on changes to the platform
• Inform product managers of features needed to drive additional usage within the client base

We're Excited to Learn More About You
Your experience may include:

• 5+ years of project management experience in a SaaS implementation or customer success environment
• A strong understanding of the payments and insurance industries is highly preferred
• Excellent communication and customer service skills
• Ability to work independently and as part of a cross-collaborative team
• Experience navigating ambiguity and adding structure to complex problems
• Bachelor's degree or equivalent work experience in the areas of Business, Finance or related disciplines

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days

• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official career's portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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