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Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Leads the design, automation, and implementation of Ethics & Compliance processes, especially anti-bribery and anti-corruption and export compliance controls. Partners with subject matter experts and technical teams to translate compliance requirements into scalable ServiceNow and AI-enabled workflows. Owns multi-year roadmaps, cross-functional program delivery, process optimization, stakeholder communication, and continuous improvement.
Top Skills:
Artificial IntelligenceServicenow
3D Printing • Artificial Intelligence • Machine Learning • Other
The Strategic Program Manager leads complex customer programs from product development and introduction through mass production. Responsibilities include coordinating Sales, Engineering, Fulfillment, and customers; managing milestones, risks, changes, timelines, quality, and budgets; facilitating status meetings; serving as a technical subject matter expert; and driving process improvements. The role requires manufacturing and engineering expertise, customer-facing program leadership, and experience with processes such as CNC machining, 3D printing, injection molding, sheet metal, die casting, or assembly.
Top Skills:
3D PrintingAssemblyCnc MachiningDie CastingInjection MoldingNew Product Development (Npd)New Product Introduction (Npi)Quality Management Systems (Qms)Sheet Metal Fabrication
3D Printing • Artificial Intelligence • Machine Learning • Other
Manage complex customer programs from new product development and introduction through mass production. Coordinate Sales, Solutions Engineering, Fulfillment, and customer teams to deliver products on time, within budget, and to quality standards. Identify and mitigate risks, manage changes, track milestones, facilitate status meetings, resolve blockers, and improve internal processes. Serve as the customer advocate and manufacturing subject matter expert while maintaining quality management system requirements.
Top Skills:
3D PrintingAssemblyCnc MachiningDie CastingInjection MoldingNew Product Development (Npd)New Product Introduction (Npi)Quality Management Systems (Qms)Sheet Metal Fabrication
Leads enterprise software implementation programs from kickoff through delivery, managing scope, schedules, budgets, quality, resources, risks, and multiple concurrent workstreams. Serves as the primary stakeholder contact, coordinates implementation, support, sales, and product teams, and provides executive status reporting. Requires strong technical fluency in infrastructure and identity concepts, experience with strategic enterprise accounts, commercial service delivery, and navigating complex organizations. Periodic client-site travel is required.
Strategic Program Manager
Onsite or Remote- Based in Eastern or Central time zone (U.S.)The Opportunity:The Program Manager leads enterprise customer engagements from kickoff through delivery, owning scope, schedule, budget, and quality across multiple concurrent workstreams. This role is the connective tissue between customer stakeholders, SPHERE's implementation and technical teams, sales, and leadership — requiring a rare blend of technical fluency and customer savvy: someone comfortable navigating complex enterprise politics, yet scrappy enough to thrive on a small, fast-moving team. Prior experience with strategic, high-visibility accounts and enterprise software/services delivery is essential; consulting or professional-services vendor experience is a strong plus.Essential Functions:Program & Project Leadership
Requirements:
Required Qualifications
SPHERE is an equal-opportunity employer. Applicants will be evaluated without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Onsite or Remote- Based in Eastern or Central time zone (U.S.)The Opportunity:The Program Manager leads enterprise customer engagements from kickoff through delivery, owning scope, schedule, budget, and quality across multiple concurrent workstreams. This role is the connective tissue between customer stakeholders, SPHERE's implementation and technical teams, sales, and leadership — requiring a rare blend of technical fluency and customer savvy: someone comfortable navigating complex enterprise politics, yet scrappy enough to thrive on a small, fast-moving team. Prior experience with strategic, high-visibility accounts and enterprise software/services delivery is essential; consulting or professional-services vendor experience is a strong plus.Essential Functions:Program & Project Leadership
- Own end-to-end delivery of assigned customer programs, from kick off through completed execution.
- Build and maintain integrated project plans and resourcing across multiple concurrent engagements, balancing competing priorities as needed to protect commitments.
- Track program budgets, burn rates, change orders, and scope changes to keep delivery within approved commercial terms.
- Serve as the primary point of accountability for stakeholders from technical leads to senior sponsors, navigating complex org structures and internal politics to keep programs unblocked.
- Build trusted relationships within strategic accounts and provide status reviews that clearly communicate progress, risk, and value.
- Manage expectations with transparency, proactively communicating changes, risks, and trade-offs.
- Partner across Implementation, Support, Sales, and Product to align resources, and facilitate issue resolution so context carries through the full customer lifecycle.
- Identify program risks and issues early, own mitigation plans, and maintain composure and clear communication during high-stakes escalations.
- Maintain accurate program documentation (plans, status reports, RAID logs) and deliver clear, regular status reporting to internal leadership and customers.
- On-time, on-budget delivery against agreed scope and milestones.
- Customer satisfaction, retention, and expansion within the assigned portfolio.
- Early identification and effective management of risks and escalations.
- Strength of stakeholder relationships.
Requirements:
Required Qualifications
- 8+ years of experience as a Program Manager delivering enterprise software implementations.
- Strong technical acumen across infrastructure and identity concepts, with the ability to follow and contribute to technical conversations and translate technical concepts to business stakeholders.
- Proven experience managing strategic, large-enterprise programs, including navigating complex stakeholder structures and organizational politics.
- Comfortable operating in a lean environment with shifting priorities.
- Background in large enterprise technology programs with a solid grasp of service delivery — scoping, statements of work, change orders, and commercial constraints.
- Excellent verbal and written communication skills, with the polish to keep programs focused and moving forward.
- Strong organizational and prioritization skills to manage multiple concurrent programs.
- Must be based onshore in the U.S., in the Eastern or Central time zone; open to FTE or 1099 engagement; able to travel to client sites periodically.
- Prior experience at a consulting or professional-services vendor delivering client engagements.
- Experience in identity security, identity governance, cybersecurity, or another compliance-driven software category.
- PMP or other relevant certification; familiarity with PM tooling such as Smartsheet, MS Project, or Jira.
- Experience managing both SaaS and self-hosted deployments; Bachelor's degree or equivalent practical experience.
- Join a high-growth company shaping the future of identity security.
- Work in a collaborative, dynamic culture alongside talented colleagues and industry partners.
- Enjoy competitive compensation and benefits, with real opportunities for growth.
SPHERE is an equal-opportunity employer. Applicants will be evaluated without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
