Strategic Account Manager (Renters Solutions)

Turn complex client needs into confident, connected solutions! You will own strategic relationships with property management companies and multifamily property owners, bringing together client priorities, operational performance, product solutions, and internal expertise to deliver meaningful outcomes for clients and their residents.

Overview of the Position
As a Strategic Client Success Manager, you will serve as a trusted partner to a portfolio of Renters Solutions clients. You will maintain high-touch relationships for a group of assigned clients. You will guide day-to-day service, resolve escalations, lead complex implementations, and connect clients with the right teams and solutions. This is an opportunity to combine strategic thinking with hands-on client leadership in a growing rental market. You will have the autonomy to manage your relationships, the backing of a knowledgeable and tenured team, and exposure to a business investing in new products and AI-enabled growth.

What Makes Us Different?

• Own high-value client relationships and become a trusted advisor to property management companies and multifamily property owners.

• Work across Operations, Product, Sales, Legal, Finance, Compliance, and leadership to solve complex client needs.

• Help shape solutions in a rental market that has delivered more than two years of double-digit growth.

• Join an experienced, collaborative team where colleagues share knowledge and help new team members succeed.

• Thrive with supportive, direct leadership that values openness, coaching, autonomy, and work-life balance.

What will be my duties and responsibilities in this job?   

• Serve as the primary relationship manager for assigned clients, building and maintaining strong partnerships with key stakeholders and executive leaders to drive client satisfaction, retention, and long-term growth.

• Lead strategic account planning by monitoring business performance, identifying growth opportunities, recommending program enhancements, and implementing solutions that optimize revenue, profitability, and operational effectiveness.

• Conduct regular business reviews, analyze financial and operational metrics, and provide actionable insights and recommendations to clients and internal leadership.

• Ensure service delivery commitments are met by proactively addressing issues, managing escalations, and collaborating with cross-functional teams to drive resolution and continuous improvement.

What are the requirements needed for this position?  

• 3+ years of executive or strategic level support or account management to high-value clients.

• Bachelor's degree (or equivalent work experience)

• Excellent organization and prioritization skills to manage multiple client needs and competing priorities.

• Exceptional relationship-building and cross-functional collaboration skills.

What Other Skills / Experience Is Helpful to Have?

• Experience in P&C Insurance, property management, or housing industry is highly valuable.

How Much Should I Expect to Travel?
•    Remote role based in the United States.
•    Approximately 20% travel annually for client meetings, annual and quarterly business reviews, and other business or team meetings.

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.