Strategic Account Manager, Contract Services - CRO & CDMO (US EST based)

About The Role

Contract research and manufacturing organizations run on data, and many still rely on tools that slow them down. As a Strategic Account Manager at Sapio, you’ll help CROs and CDMOs, along with pharma and biotech companies, change that.

You’ll lead long-term partnerships with these organizations. That means learning how each one operates, finding its biggest business problems, and showing how Sapio’s lab informatics platform solves them. You’ll own the full cycle, from first outreach through closing deals and growing accounts. You’ll work closely with Marketing, Solutions Consulting and Customer Success along the way.

What you’ll do

Win new business and grow existing accounts by selling Sapio software and professional services to your assigned prospects and customers

Meet and exceed your sales targets, and forecast your pipeline accurately

Sell consultatively: get to know each customer’s goals, then recommend the right mix of Sapio products, configurations and services

Build account and opportunity plans that bring Sapio’s teams together, from outbound campaigns through to closing

Run discovery meetings and deliver compelling presentations and demos

Represent your customers inside Sapio, making sure their needs shape our solutions

Lead timely, high-quality proposals and quotes

Partner with Customer Success to turn new customers into lasting relationships

Help shape how Sapio positions itself in the contract services market, drawing on what you learn from customers

Support lead generation through campaigns, events, territory planning and direct outreach

Keep our CRM up to date with your activity, pipeline and account status

What you bring

5+ years of enterprise software sales in life sciences, with a track record of hitting quota

Hands-on experience selling to CROs, CDMOs or pharma, including a solid understanding of how contract service providers operate, what drives their business and what technology they need

A consultative selling style and a talent for building trusted, senior-level relationships

Strong presentation, writing and communication skills

The discipline to manage your own time and priorities while working remotely

A proactive, team-first approach and comfort working with minimal direction

Experience using a CRM and following a structured sales process

Willingness to travel to customer sites, both regionally and internationally, as needed

Based on the East Coast of the United States (required)

Nice to have

Experience selling LIMS or ELN solutions

Scientific knowledge across discovery, research, development, clinical or manufacturing

An existing network in the CRO/CDMO industry and familiarity with contract services workflows and data needs

Understanding of the different CRO and CDMO segments (e.g., preclinical/toxicology, bioanalytical, central labs, bioprocessing, fill-finish) and how their buying processes differ

Experience building business cases or using value-engineering frameworks for enterprise software

Knowledge of the competitive landscape and Sapio’s differentiators

Curiosity about how AI is changing the lab, and experience using AI tools to work smarter

Compensation

Base salary: $150,000–$170,000

Variable compensation: this role has a 50/50 base-to-variable split, for on-target earnings (OTE) of about $320,000

Final pay depends on experience and qualifications

Work environment

This role is remote and must be based on the East Coast of the United States, with travel as needed. The job involves extended computer work and occasionally lifting items up to 20 lbs. We provide reasonable accommodations to qualified individuals with disabilities.

Sapio Sciences is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.