Own strategic PBM client accounts after acquisition, serving as trusted advisor and coordinating internal teams, brokers, vendors, and partners. Lead account strategy, renewals, contract negotiations, reporting, issue resolution, upselling, and cross-selling. Monitor performance, utilization, claims, financial results, and service commitments. Deliver consulting, recommendations, executive presentations, and value stories while maintaining CRM records, supporting process improvements, and mentoring team members.
The Strategic Account Executive position directly supports the Broker(s) during the after-sales phase of the business; then once the account is acquired, assumes complete responsibility of maintaining an extremely positive relationship with our clients. These positions may work remotely or in our Birmingham, AL headquarters, and requires up to 50% travel.
Essential Job Responsibilities Include:
- Serve as the primary relationship owner and trusted advisor for strategic client accounts, ensuring high levels of client satisfaction, retention, and growth
- Develop a deep understanding of client business objectives, needs, and industry trends to deliver tailored, value-driven solutions
- Lead overall account strategy and act as the central point of coordination (“quarterback”) across internal teams and external partners
- Build and maintain strong relationships with clients and brokers, including executive-level stakeholders, through proactive communication and consultative engagement
- Collaborate cross-functionally with teams such as sales, underwriting, clinical, operations, product, and finance to deliver integrated solutions
- Provide strategic consulting, including RFP development, vendor evaluation, analysis, and delivery of client recommendations
- Lead client renewals, including negotiation of pricing, contract terms, performance guarantees, and statements of work
- Identify and drive revenue growth through upselling, cross-selling, and expansion of services within existing accounts
- Deliver regular client reporting (quarterly/annual) on performance, financial results, utilization trends, and cost-saving opportunities
- Monitor account performance, including claims experience, utilization, and service delivery, ensuring commitments and SLAs are met
- Resolve complex client and vendor issues, ensuring timely and effective outcomes
- Manage and strengthen relationships with carriers, vendors, and external partners
- Contribute to revenue and profitability goals through strategic account planning and execution
- Maintain accurate and up-to-date account information, opportunity tracking, and planning within CRM systems
- Influence internal stakeholders to enhance service delivery, innovation, and overall client value
- Develop and present value stories and strategic insights to clients, including executive-level presentations
- Mentor and support other team members, sharing knowledge and best practices
- Contribute to internal process improvements, strategic planning, and policy development
- Stay informed on industry developments, regulatory changes, and emerging solutions
- Ensure alignment between client expectations and organizational capabilities to drive long-term partnership success
- Partners closely with the Account Manager (AM) to deliver outstanding service by working together to achieve client goals
Required Skills / Experience:
- Bachelor’s degree required.
- 5+ years related industry experience and/or training.
- 3 years' account management experience with a PBM or 3 years' client advisory role within the PBM marketplace.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Thorough knowledge of Employee Benefits insurance.
- Ability to read, analyze and interpret industry policies and contract documents.
- Excellent presentation and communication skills.
- Strong analytical and critical thinking skills.
- Strong organization skills with the ability to prioritize in a dynamic environment.
- Self-motivated with the ability to work independently with limited supervision or within a group or team.
- Stellar communication skills.
- Proven success delivering on requirements described in the job description.
Based on relevant market data and other factors, the anticipated hiring range for this role is $96,000 to $125,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.
We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.
RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:
- Remote first work environment
- Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
- Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
- Additional buy-up options for Short- and Long-Term Disability and Life Insurance
- 401(k) with an employer match up to 3.5% available after 60 days
- Community Service Day to give back and support what you love in your community
- 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
- Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
- Tuition Reimbursement for accredited degree programs
- Paid New Parent Leave that can be used for adoption or birth
- Pet insurance to protect your furbabies
- A robust mental health benefit and EAP service through Spring Health to support you when you need it most
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