Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your impact on our mission:
As a Staff Product Manager in Zocdoc’s Appointments organization, you’ll own and evolve the core experience that powers our booking platform — one of the most critical steps of the patient journey.
This role sits at the intersection of our patient and provider experiences. You'll be responsible for deeply understanding both sides of the marketplace, and crafting experiences that serve our B2B2C ecosystem at scale.
This is both a highly strategic and deeply technical role for a systems thinker who thrives on solving complex product problems with massive reach and consumer-facing impact.
You’ll enjoy this role if you are:
- Deeply knowledgeable about the technical stack and architecture of your product area while being recognized as an internal expert on your customer
- Someone who thrives in ambiguity, with a knack for inventing solutions to test key hypotheses and quickly extract learnings
- A collaborative leader who establishes strong communication across teams and drives projects seamlessly across technical and non-technical teams
- A 10x, first-principles thinker who considers strategy within a broader, industry-wide context and inspires others to think similarly
- Excited by the challenge of consistently leading teams to solve the hardest problems and make measurable improvements
- Personally motivated to improve our healthcare system and love the multifaceted challenges of a marketplace business
Your day-to-day will include:
- Owning the vision, strategy, and roadmap for Zocdoc’s booking experience and platform within the core marketplace and across third-party channels
- Partnering with Engineering and Design to architect scalable scheduling experiences that handle healthcare-specific edge cases while maintaining big-tech performance at scale
- Working closely with Patient and Provider Product teams to build a seamless, unified experience across the entire booking journey
- Leading experiments and data deep-dives to identify optimization opportunities and drive conversion across consumer-facing touchpoints
- Synthesizing qualitative and quantitative signals to drive product decisions and continuously improve the scheduling experience
You’ll be successful in this role if you have:
- 6-8+ years of product management experience, ideally in high-scale environments such as marketplaces, B2B2C platforms, or ecommerce
- A strong technical background and ability to partner deeply with engineers to build performant and modular systems
- Deep experience building and optimizing conversion flows and storefront experiences
- Proven ability to work cross-functionally across product areas, unifying strategies and systems across user types
- A data-driven mindset, fluent in product analytics tools (e.g., Amplitude, Looker) and working with analytics teams
- A high degree of ownership and accountability, with experience driving complex roadmaps and aligning stakeholders
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- Great Place to Work Certified
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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