Staff Software Engineer - Platform, Application Core Services | Canada | Remote

This is a remote opportunity and we would be interested in applicants located in Canadian time zones (EST + CST only at this time). 

Application Core Services (AppCore) builds the control plane behind Grafana Cloud, designing the systems that create, configure, and operate thousands of customer environments safely and reliably.

Working at the intersection of product, platform, and operations, the team develops the services that power critical customer and internal workflows, from provisioning and cloud marketplace integrations to billing and customer lifecycle management. As Grafana Cloud continues to scale, we're solving complex distributed systems challenges around reliability, automation, and operational efficiency.

We're looking for engineers who enjoy building large-scale backend systems, improving developer experience, and leading technical initiatives that have a direct impact on both our customers and the engineers building on our platform.

As a remote-first, open source company, we value collaboration, ownership, and diverse perspectives, with opportunities to contribute across teams and to the broader OSS community.

What You’ll Be Doing:

You'll help build and operate the control plane behind Grafana Cloud. The team owns the systems responsible for creating, configuring, reconciling, migrating, and operating customer stacks at scale.

In this role you'll:

• Design and build distributed backend systems that keep customer stack state consistent across Grafana Cloud.
• Develop reconciliation and automation workflows that improve reliability, reduce operational complexity, and safely manage infrastructure changes.
• Lead technical initiatives spanning multiple services and partner closely with Product, Infrastructure, Hosted Grafana, and adjacent platform teams.
• Improve deployment workflows, regional expansion, rollout safety, and incident recovery across thousands of customer environments.
• Own the production systems you build, including observability, operational tooling, on-call, and continuous reliability improvements.
• As a remote-first team, we share ownership through a global follow-the-sun on-call rotation 

We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.

What Makes You a Great Fit:

We're looking for a Staff Backend Engineer who enjoys solving complex distributed systems problems and leading technical work from idea to production.

You'll likely be successful if you:

• Have experience building and operating large-scale SaaS or cloud platforms.
• Have strong backend engineering experience in Go or another systems language, and are comfortable learning new technologies.
• Have experience with Kubernetes, cloud infrastructure, and infrastructure-as-code.
• Enjoy solving problems around distributed systems, eventual consistency, stateful services, and system reliability.
• Can independently lead projects, navigate ambiguity, and influence technical direction across teams.
• Care about writing clean, maintainable software and improving the developer experience.
• Have experience participating in production operations, incident response, and on-call.
• Are comfortable working in a remote-first, highly collaborative environment.

Bonus Points For:

We'd especially love to hear from you if you have experience with:

• Kubernetes operators, reconcilers, or control plane development.
• Go and TypeScript/Node.js.
• Terraform, Flux, Argo, Jsonnet, Tanka, or similar infrastructure tooling.
• SaaS provisioning, customer lifecycle systems, or multi-tenant platforms.
• Solving problems related to configuration drift, partial failures, or cross-service consistency.

Compensation & Rewards:

In Canada, the Base compensation range for this role is CAD 186,368 - CAD 223,642. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.