Jobs at Grafana Labs

Own the vision and roadmap for Grafana Labs’ Application Observability product. Lead customer discovery, analyze usage data, prioritize tracing and profiling capabilities, and collaborate with engineering, design, PMM, and GTM teams. Drive product adoption and revenue through product strategy, pricing, packaging, licensing, tiering, and customer-facing enablement. Help integrate observability signals, AI-first workflows, and the broader Grafana Cloud experience.

Own full-cycle global recruiting for Grafana Labs, including sourcing passive candidates, managing Greenhouse processes, coordinating interviews, guiding candidates, generating offers, and transitioning hires to People Operations. The recruiter will partner with senior leaders, maintain hiring documentation, manage headcount and compensation alignment, provide proactive stakeholder updates, and ensure recruiting projects meet deadlines and process requirements.

Own full-cycle global recruiting for sales roles, including sourcing passive candidates, managing Greenhouse workflows, coordinating interviews, maintaining hiring documentation, aligning compensation and equity, and guiding candidates through offers and transitions. Partner with sales leaders and hiring managers, manage multiple priorities, provide proactive updates, and ensure recruiting projects meet deadlines and process requirements.

Responsible for expanding Grafana usage among existing customers across the Northeast. Duties include prospecting, conducting sales meetings and product demonstrations, managing proofs of concept, proposals, negotiations, account management, pipeline forecasting, quote creation, order processing, and customer requests. The role requires achieving sales targets, communicating product value, managing Salesforce data, and applying consultative sales methods.

Design product experiences for Grafana Cloud’s Knowledge Graph, entity catalog, and RCA workbench. The role involves simplifying complex, evolving system relationships for technical users, conducting qualitative and quantitative research, tailoring workflows to different personas, documenting design decisions, and collaborating with engineering, product, technical writing, GTM, and design teams. The designer will also mentor colleagues and help evolve remote design practices.

Build and improve Grafana’s plugin ecosystem, including Marketplace features, plugin discovery, installation, delivery, review, developer tooling, and portal experiences. Develop across Grafana’s frontend, Go services, and grafana.com; improve reliability and operations in Grafana Cloud; collaborate with plugin developers, partners, product managers, and internal teams to shape the roadmap.

Prospect and close new enterprise business across the NYC Metro region. Responsibilities include outbound prospecting, managing the full sales cycle, conducting demos and proofs of concept, negotiating proposals, meeting sales targets, maintaining Salesforce pipeline forecasts, processing quotes and orders, and handing off successful customer relationships to the Growth team.

Design, build, and operate production multi-agent AI systems and automation for Marketing Operations. Integrate LLMs with business data (BigQuery, CRMs, Slack), build MCP servers, APIs, and scalable serverless/containerized services, implement observability and governance, and partner with GTM teams to deliver measurable automation and self-service workflows.

Manage revenue accounting under ASC 606 for subscription, usage-based, and committed-spend arrangements. Review complex contracts, prepare technical accounting analyses, oversee month-end close, reconciliations, journal entries, and reporting schedules. Enhance NetSuite ARM and revenue automation, maintain SOX controls, support audits, and collaborate with Sales, Legal, Deal Desk, Billing, and Finance. Analyze revenue data using SQL, Python, BigQuery, or advanced Excel while improving scalable quote-to-cash processes.

Develop and execute partner go-to-market strategy across the Western region. Manage regional systems integrators and value-added reseller relationships, identify and accelerate partner opportunities, build partner capabilities, establish executive relationships, develop co-selling motions, and drive pipeline and revenue growth. Collaborate with Sales, Marketing, Operations, leadership, and technical teams to align messaging, coordinate programs, and expand Grafana Labs’ channel presence.

Manage and grow Grafana Labs’ US Sales Development team, owning SDR pipeline performance, recruiting, training, coaching, and team culture. Partner cross-functionally with Sales, Marketing, Operations, Enablement, and Recruiting to execute pipeline-generation strategy. Use data-driven analysis to improve productivity, develop AI-native prospecting workflows, exceed targets, and foster an inclusive remote environment.

Prospect and close new enterprise business across the Central USA region. The role manages the full sales cycle, including outbound prospecting, discovery, demos, proofs of concept, proposals, negotiations, forecasting, pipeline management, quoting, and order processing. The Account Executive will communicate the value of Grafana products, support customers through trials, achieve sales targets, and hand off successful relationships to the Growth team.

Own technical customer engagements for Grafana Labs, partnering with Sales to qualify and close opportunities. Deliver product demonstrations, technical presentations, hands-on enablement, evaluations, and customer education. Provide product feedback, communicate competitive insights, and create documentation, blog posts, videos, and knowledge-base content. The role requires strong technical pre-sales experience, communication, judgment, collaboration, and the ability to work independently with international teams in a remote environment.

Own technical customer engagements for Grafana Labs, partnering with Sales to qualify and close opportunities. Deliver product demonstrations, technical presentations, evaluations, and enablement while communicating customer feedback to Product and Engineering. Create documentation, blogs, videos, and knowledge-base materials. The role requires strong pre-sales expertise, technical communication, customer problem-solving, collaboration, and the ability to work autonomously with global remote teams.

Serve as a customer-facing technical product expert for Grafana Labs. Partner with Sales to qualify and close opportunities, deliver product demonstrations and technical presentations, conduct evaluations, communicate product value, and provide customer feedback to Product and Engineering. Create enablement materials including documentation, blog posts, videos, and knowledge-base content while helping customers solve observability challenges.

Lead up to five Regional Directors across the United States, drive regional revenue growth, coach sales leaders, build talent, and ensure teams exceed quotas. The role partners with GTM, G&A, and R&D leadership to align regional performance with company goals. Responsibilities include hiring, retaining, and developing sales talent, supporting complex enterprise deal creation and closure, fostering a collaborative remote culture, and representing Grafana Labs’ technical observability solutions to customers.

Develop and lead account marketing strategies for Grafana Labs’ largest enterprise customers. Partner with sales, regional marketing, customer marketing, product marketing, events, demand generation, and other teams to create targeted programs that deepen relationships, increase product adoption, engage executives, and support account growth. Measure account-level impact, identify successful approaches, and turn them into repeatable marketing plays.

Partners with Sales to lead technical customer engagements, deliver product demonstrations and presentations, support technical evaluations, articulate Grafana’s value, and help close opportunities. The role gathers customer and competitive feedback for Product and Engineering teams while creating documentation, blog posts, videos, and enablement materials. Success requires strong technical pre-sales experience, communication skills, customer problem-solving ability, judgment, collaboration, and self-direction in a remote international environment.

Serve as a customer-facing technical product expert supporting sales growth. Partner with Sales to deliver presentations, demonstrations, technical evaluations, enablement, and competitive guidance; own technical customer engagements and help close opportunities. Gather customer feedback for Product and Engineering, drive product conversations, and create documentation, blog posts, videos, and knowledge-base content. The role requires strong communication, technical problem-solving, collaboration, judgment, and self-direction in a remote international environment.

Lead and scale Corporate FP&A, owning long-range and annual planning, forecasting, consolidated financial statements, KPI reporting, executive and Board materials, and finance process modernization. Partner with senior leaders on resource allocation and strategic decisions, improve systems and automation, support M&A initiatives, and build a high-performing FP&A team in a global technology company.