It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
We are the PAXE - Experience Builders team at ServiceNow. We are an Engineering unit responsible for Lux admin configuration framework where we enable the building AI Native Platform Experiences.
What you get to do in this role:
- Own code from design, implementation, test automation, and delivery of high-quality product to our users
- Work with product owners to understand detailed requirements and drive the full development lifecycle
- Build software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs
- Contribute to the design and implementation of new products and features while enhancing the existing product suite
- Mentor colleagues and promote knowledge-sharing across teams
- Apply advanced knowledge of data structures, algorithms, OO design, design patterns, and performance/scale considerations
- Architect modular, reusable component systems for scalability and extensibility
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the industry)
- 8+ years JavaScript and web application experience
- Advanced experience with modern UI frameworks: Lit, React, or Vue, Angular
- Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
- Demonstrated capability to manage multiple projects with material technical risk across teams and processes
- Track record serving as functional lead or technical owner
- Experience designing and architecting modular, reusable component systems
- Advanced knowledge and experience with relational databases: development, troubleshooting, and performance optimization
- Experience with Java or similar OO language (C++, C#, Go equivalent acceptable)
FD21
For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
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