Jobs at ServiceNow

Drives new-business SaaS revenue through account and territory planning, prospect research, field sales, and deal negotiation. Builds trusted relationships with C-suite stakeholders, maps client relationships, coordinates virtual account teams and specialists, advises customers on IT roadmaps, and achieves sales targets while promoting a customer-success-oriented approach.

Lead pre-sales strategy for ServiceNow’s source-to-pay and finance solutions. Build credibility with procurement and supplier organizations, identify customer challenges, deliver persuasive value messaging, and engage business and technical decision-makers. Develop internal sales enablement programs, collaborate with product management and development, provide domain expertise, track procurement trends and competition, and communicate product differentiators. The role requires frequent regional travel of approximately 50%.

Partners with Sales to lead technical discovery, solution design, demonstrations, proof-of-value engagements, and customer validation for cybersecurity, identity, asset visibility, exposure management, and risk solutions. Advises enterprise security and executive stakeholders, explains integrations with network environments, develops technical documentation, delivers training, supports events, and contributes to complex sales cycles and customer outcomes. Travel is typically 25–50%.

Leads the strategy, governance, and operation of global technical communities of practice across ServiceNow’s Customer Excellence Group. Builds practitioner networks, embeds AI readiness into community programming, amplifies technical content, drives behavior change, and establishes metrics tied to certification, customer outcomes, productivity, and revenue. Partners with GEO, Product, Engineering, and learning leaders while presenting progress to senior executives and scaling self-sustaining communities across regions.