Own end-to-end documentation strategy for high-complexity SaaS product areas using DITA/CCMS. Translate technical designs and code into modular topic-based content, partner with Product and Engineering, verify releases (India-hours signoff), leverage AI/LLM responsibly, use analytics to reduce support tickets, and mentor peer writers to improve authoring standards and information architecture.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr. Technical Writer at Coupa:
As a Senior Technical Writer, you will drive user success and product adoption by owning the end-to-end documentation strategy for high-complexity product areas and cross-functional initiatives. You will navigate ambiguous spaces, diving into technical workflows, reading technical designs, and interviewing subject matter experts to create scalable documentation. Your focus will be on transforming intricate system behaviors into clear, modular, topic-based content using DITA frameworks, while responsibly leveraging AI tools with strict verification loops to accelerate delivery without compromising quality.
Your contributions as a Senior Technical Writer will directly optimize documentation processes, reduce support ticket overhead, and champion customer success. By acting as a strategic partner to Product Managers and Engineering leaders, you will negotiate priorities, identify content gaps that cause user friction, and contribute to release verification and signoff procedures. Through your mentorship of peer writers and commitment to continuous innovation, you will elevate team-wide authoring practices and serve as a crucial bridge between complex technical architecture and seamless customer experience.
What You’ll Do
- Own the Content: Dive into complex, math-heavy product domains (like supply chain design and optimization) to architect and deliver clear, modular, topic-based content using advanced DITA frameworks.
- Thrive in Ambiguity: Navigate unstructured features and chaotic specs; proactively interview engineering SMEs, read source code, and run deep technical workflows to eliminate content gaps before they reach users.
- Lead Regional Release Signoff: Serve as the primary quality gatekeeper for release signoff and verification during India business hours, ensuring seamless, non-blocking operational coverage for global release cycles.
- Pioneer AI-Powered Workflows: Accelerate content creation and maintenance by responsibly leveraging AI and LLM tools, applying strict verification loops for accuracy, structure, and adherence to editorial standards.
- Partner Cross-Functionally: Build trusted relationships with Engineering and Product Management to negotiate priorities, advocate for user friction points, and directly impact ticket reduction and product velocity.
- Elevate the Craft: Champion information architecture standards, refine team-wide style guides, and mentor peer writers through constructive content reviews.
What You Will Bring to Coupa
- Proven SaaS & Domain Expertise: 7+ years of enterprise SaaS technical writing experience in fast-paced Agile environments, ideally with exposure to complex mathematical, algorithmic, or supply chain/ERP systems.
- Superior Communication Skills: Exceptional English fluency with deep mastery of grammar, composition rules, and style guide enforcement to deliver clear, localization-friendly documentation for global audiences and drive seamless asynchronous collaboration across time zones.
- Deep Technical Acumen: Ability to comfortably read technical designs, inspect source code, navigate engineering environments, and translate complex logic into intuitive user documentation.
- Mastery of DITA & CCMS: Hands-on expertise with topic-based authoring, XML/DITA schemas, content reuse strategies, metadata taxonomies, and Component Content Management Systems (CCMS).
- Modern Tooling & AI Fluency: Demonstrated experience using AI/LLM prompting techniques to accelerate content workflows while maintaining rigorous quality and factual validation standards.
- Autonomous Release Ownership: Strong judgment and accountability to independently evaluate release readiness, run verification workflows, and execute signoff decisions across global time zones.
- Data-Driven Strategy: Experience using search analytics, customer feedback, and support ticket metrics to continuously optimize documentation discoverability and user drop-off points.
- Collaborative Leadership: Outstanding stakeholder management and communication skills, with a track record of driving cross-functional alignment and mentoring team members.
- Proven Portfolio: A robust portfolio of writing samples showcasing exceptional technical communication, modular topic-based content, clean information architecture, and the ability to explain complex software concepts clearly
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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