Provides escalation-level technical support for Routeware’s waste-management platforms. Investigates data integrity issues using SQL Server and MySQL, develops reports, identifies root causes, troubleshoots fleet hardware and software integrations, documents escalations in Jira, and maintains internal investigation tools and references.
About Routeware, Inc.
Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
Our Mission:
- Transform waste collection to drive a better future for generations to come.
Our Values:
- Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
- Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
- Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.
POSITION OVERVIEW
Escalation-level technical support role covering Routeware’s core platforms — RCC (SQL Server routing/waste management) and SmartCities (MySQL municipal fleet/waste management SaaS). Combines database investigation, SQL report development, and fleet hardware troubleshooting to resolve issues front-line support can’t, and to fix root causes.
RESPONSIBILITIES & DUTIES
- Serve as senior escalation point for complex customer tickets involving data integrity issues (routes, scheduling, geofences, work orders) across RCC and SmartCities
- Write and maintain SQL queries/reports on SQL Server and MySQL, following each platform’s query conventions
- Trace data issues to root cause — including bad direct DB updates, table sync failures, and device-driven data corruption
- Troubleshoot fleet hardware: Howen MDVR/DVR units, Android tablets (rwMobile), and RFID readers
- Track and document escalations in Jira using established issue-type conventions
- Build/maintain internal tools and references to speed up investigations
QUALIFICATIONS
- Strong SQL skills (SQL Server and MySQL), including complex joins and root-cause query debugging
- Experience investigating data integrity issues in a production, customer-facing system
- Comfort troubleshooting in-vehicle hardware/software integrations
- Ticketing system experience (Jira or similar)
- Strong root-cause analysis and clear technical communication
PREFERRED
- Routing, fleet, or municipal software background
- GPS/telematics data experience
- Experience building internal tooling to support investigations
BENEFITS
- Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
- Paid parental leave
- Medical and Dependent FSA
- 401K match
- Unlimited PTO
- Ten company holidays
- 1 Volunteer day
- Summer Friday's
Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Similar Jobs
Information Technology • Security • Cybersecurity
Provide part-time, on-call CBRN detection support: coordinate operations, manage equipment and logistics, train stakeholders, conduct detection and minor equipment troubleshooting, produce SITREPs/AARs, and follow up post-deployment communications.
Top Skills:
A/V EquipmentComputersExcelMicrosoft PowerpointMicrosoft WordMobile/Portable Radiation Detection SystemsPersonal Radiation Detectors (Prd)Radioactive Material SourcesRadiological Isotope Identification Device (Riid) High-Res/Low-ResRadios
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Senior Data Scientist responsible for partnering with business leaders to frame ambiguous problems, deliver statistical and machine learning solutions, communicate insights, and drive measurable adoption. The role includes end-to-end analytical ownership, stakeholder influence, executive communication, Agile backlog management, cross-functional collaboration with engineering and technology teams, mentorship, governance, and improving analytics maturity.
Top Skills:
Azure DevopsExcelPower BIPythonRSalesforceSQLTableau
Fintech • Professional Services • Sales • Financial Services
Closes personal loan sales from warm leads, manages up to 20 active transactions, identifies customer needs, explains loan solutions, and exceeds sales and performance targets. The role requires inside sales experience, strong closing ability, CRM proficiency, and availability for an eight-hour shift including one weekend day. It offers remote or hybrid work in Texas and Florida with base pay, uncapped commissions, incentives, and benefits.
Top Skills:
CRMSalesforce
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
