Sr. Technical Success Architect

San Diego, CA / Minneapolis, MN or Remote + occasional travel to San Diego headquarters, Minnetonka office or customer locations for business reasons

Who We Are

At Platform Science, we’re working to connect everything that moves.

Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.

We value thoughtful actions and empathy for others.  We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

About the Role

The Senior Technical Success Architect (TSA) is a high impact, fast-paced, high-visibility customer facing role that works closely with our Customer Success and Account Management teams. The TSA is a technical advisor for customers, serving as an emissary with the Platform Science Product & Engineering teams. This role is critical to ensuring customers realize maximum value from our SaaS platform. They are also expected to directly and proactively build relationships with the Compliance & Safety stakeholders at assigned customer accounts.

Essential Responsibilities

• ​​Serve as the technical champion and strategic compliance advisor for customers 
• Utilize regulatory and technical subject matter expertise to communicate incremental value and to drive utilization of Compliance & Safety products to customer stakeholders
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Collaborate cross-functionally with Customer Success, Account Management, Product Management, and Engineering to be the voice of the customer and influence the product compliance roadmap
• Present ideas in a manner appropriate for the intended audience (technical and/or business) both in-person and over virtual communication
• ​​Lead customer workshops and innovation sessions to explore new compliance use cases that drive business value to customers
• Participate in regular customer business review meetings (onsite & virtual) 
• Assist in defining customer engagement models, escalation procedures, and success metrics to measure impact
• Identify and implement tools, dashboards, and automation to streamline customer interactions, engagement and reporting

Experience

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• 5+ years experience in SaaS working with technical accounts, product management, and or solution management
• Experience managing technical accounts and or solutions within a regulated industry 
• Demonstrated success working with cross functional and customers to deliver results
• Strong communication and stakeholder management skills, with the ability to influence executive and technical stakeholders alike.
• Ability to understand and modify data queries, crunch data, api’s, queue’s, look through logs and provide an analytical outcome
• Proactive, self-starter with a desire to grow regulatory acumen
• Strong decision-making skills with an ability to prioritize in a complex, fast-paced environment
• Ability to gather, interpret and apply a wide range of data.
• Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position
• Proficiency with technical project management tools such as JIRA, Asana, or Productboard

Platform Science Benefits Highlights

The company offers various benefits to regular, full-time employees including: 

• Medical, dental, and vision insurance
• Short-term and long-term disability insurances
• AD&D and life insurance
• 401k plan
• Paid vacation, sick leave and holidays
• Six weeks of paid parental leave

For more information please see the Benefits Highlights brochure for regular, full-time employees.

In addition, you can access the Benefit Highlights brochure for regular, full-time employees by copying and pasting the link into your browser: https://www.platformscience.com/benefits.

This is an exempt role. Our job titles for each posting may span across more than one job level. The estimated base salary for this role is between $107,029 and $163,423. The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant trainings and certifications, business needs, market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice).

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

At this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states.

Beware job scams! Our recruiters use @platformscience.com emails only. We don’t interview via text/message. We don't ask for software downloads (except Zoom) or sensitive info (like SSN/bank). Suspect fraud? Report it to law enforcement & [email protected].