Leads enterprise AWS cloud architecture, operations, governance, security, and innovation for mission-critical contact center and servicing systems. Designs serverless platforms, integrates AI/ML and generative AI solutions, manages multi-account environments, and connects AWS with on-premises and legacy systems. Provides technical strategy, project and vendor management, training, mentorship, and cross-team enablement while supporting compliance, cost management, and on-call operations.
Job Summary & Responsibilities
Position Overview:
A senior technical leader on the IT Infrastructure team responsible for designing, implementing, managing, and evangelizing Amazon Web Services (AWS) cloud solutions across the enterprise. The Sr. Technical Architect – AWS serves as the organization's primary subject matter expert for AWS cloud architecture, providing a blend of deep technical expertise, strategic planning, project management, and mentorship to drive cloud adoption and innovation.
This role is responsible for the full lifecycle management of AWS environments supporting mission-critical omnichannel contact center operations (Amazon Connect), serverless application architectures, AI/ML implementations including generative AI coding assistants and agentic AI solutions, and cross-portfolio cloud servicing systems. The Sr. Technical Architect acts as a cloud evangelist, guiding organizational learning, establishing best practices, and ensuring security and compliance across all AWS workloads in a student loan servicing environment.
Essential job functions:
- AWS Cloud Operations & Architecture
- AI/ML & Generative AI Innovation
- Strategic Planning & Security
- Evangelism, Training & Cross-Team Enablement
- Project & Vendor Management
- Other tasks as Assigned by management
Minimum Requirements:
- Bachelor's degree in Computer Science, Information Technology, Cloud Computing, or related field (additional experience above the required minimum may substitute)
- 8 years progressive experience working in Information Technology
- 5 years of direct hands-on experience architecting and managing AWS environments.
- Demonstrated expertise with Amazon Connect, including contact flows, Lex bots, Lambda integrations, and custom telephony/dialer solutions.
- Strong experience with serverless architectures (Lambda, API Gateway, Step Functions, DynamoDB, S3, CloudFront).
- Experience implementing and managing AI/ML services on AWS, including Amazon Bedrock, SageMaker, or equivalent generative AI platforms.
- Proven ability to design and manage multi-account AWS environments with proper governance, security controls, and cost management.
- Experience with Infrastructure as Code (CloudFormation, CDK, or Terraform).
- Demonstrated ability to integrate AWS services with on-premise systems, third-party APIs, and legacy applications.
- Strong project management skills with experience leading cross-functional technical initiatives.
- Excellent oral, written, and interpersonal communication skills, including the ability to explain complex technical concepts to non-technical stakeholders.
- Must be focused, self-directed, meet commitments, take ownership, and demonstrate excellent judgment and integrity.
- Available to work non-standard hours on an as-needed basis and participate in on-call support rotation for critical systems.
Preferred Qualifications:
- AWS Solutions Architect Professional or AWS DevOps Engineer Professional certification.
- AWS Specialty certifications (Machine Learning, Advanced Networking, or Security).
- Experience with contact center technologies and omnichannel platforms / Amazon Connect.
- Familiarity with AI-assisted development tools (Amazon Q, Claude, Kiro, GitHub Copilot).
- Experience managing and mentoring technical staff or contractors.
- Knowledge of ITIL, Agile, or other IT service management frameworks.
- Preference will be given to candidates who reside within a reasonable commuting distance of a MOHELA location.
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
Serve as the primary technical contact for enterprise customers, translating business needs into technical requirements and scalable solutions. Develop architecture strategies, documentation, and best-practice guidance; conduct proofs of concept, product demonstrations, training, and workshops. Troubleshoot complex infrastructure issues, advise on observability and enterprise technology, and collaborate with sales, product, and customer experience teams. Gather customer feedback to influence the product roadmap and support successful adoption of the LogicMonitor platform.
Top Skills:
Active DirectoryApacheAPIsBarracudaCloud-Native ArchitecturesContainerizationDell EquallogicDevOpsEmcF5 Big-IpGroovyHp LefthandHyper-VIisJdbcJmxLinuxMySQLNetappNetscalerObservabilityPerfmonPostgresPowershellPythonRubySmtpSnmpSQLTomcatVMwareWindowsWmiXen Server
Cloud • Security • Software • Cybersecurity • Automation
Leads secure enterprise architecture design and GitLab Professional Services implementations across application security, cloud security, DevSecOps, identity, vulnerability management, and compliance. Guides SaaS, Self-Managed, and Dedicated deployment decisions; leads CI/CD, source control, and security-tool migrations; conducts risk assessments and threat modeling; supports pre-sales scoping and statements of work; coordinates cross-functional delivery; mentors consultants; and develops security enablement materials.
Top Skills:
AnsibleCheckmarxContainer ScanningDastDependency ScanningFedrampGdprGitguardianGitlabGitlab Ci/CdGitlab DedicatedGitlab DuoGitlab SaasGitlab Self-ManagedIso 27001JenkinsNist 800-53Owasp Top 10 For Llm ApplicationsSastSecret DetectionSnykSoc 2SonarqubeTerraformVeracode
.png)
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Own the architecture and operation of Coinbase’s end-to-end institutional trading platform, including sequencing, low-latency messaging, order and execution management, venue connectivity, and settlement. Design high-throughput systems, drive reliability and observability, lead incident response, reduce single points of failure, establish engineering standards, mentor teams, and partner with Product, Risk, Security, and Compliance on technical roadmaps.
Top Skills:
AeronDistributed SystemsEvent-Driven SystemsHigh-Availability SystemsJavaObservabilityOms/EmsSbe
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
