Sr. Support Development Engineer (Remote)

Join Us!
Take the next step in your journey at Inspira Financial. Guided by our mission to enable better health and greater wealth, we help businesses and individuals thrive today, tomorrow, and into retirement by strengthening and simplifying the health and wealth journey. Serving more than 7 million clients and representing over $62 billion in assets, Inspira partners with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners to help the people they support plan, save, and invest for a brighter future. Through solutions including automatic rollover services, health savings accounts, emergency savings, and custody services, Inspira is focused on delivering better outcomes for all. Learn more at inspirafinancial.com .
Our values shape how we show up every day. We Lead with Heart by acting with compassion, empathy, and doing what's right; Cultivate Trust through integrity, transparency, and accountability; Aim Higher by never settling for what's expected and continually raising the standard; and Win Together by collaborating inclusively to achieve the best outcomes.
Our growth and culture haven't gone unnoticed; we've been recognized on Crain's Fast 50 and Inc. 5000 for remarkable growth, and named to Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer for our workplace culture and benefits.
Don't meet every single requirement? That's okay. We know growth comes from people who are willing to learn and challenge themselves, not just check every box. If you're energized and inspired by meaningful work, continuous development, and being part of a team that turns collective effort into real impact, we want to hear from you. We look forward to receiving your application.
Our office locations are designed to bring people together, foster collaboration, and build meaningful connections. While some roles are aligned to a specific office location, work arrangements and role locations may change over time to support business and team needs. Relocation assistance is not provided, whether for the initial move or for future changes in work location or role.
Remote Eligibility: At the time of hire, candidates for remote positions must reside in one of the following states: AL, AZ, CT, DE, FL, GA, IA, IL, IN, KY, MA, MI, MN, MO, NC, NE, NJ, NV, OH, OK, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI, WV.
Job Summary & Responsibilities
The Sr. Support Development Engineer supports, maintains , and improves business critical React applications hosted in Microsoft Azure. The role combines production support with development to investigate incidents, analyze telemetry, resolve defects, improve reliability, and deliver targeted enhancements. The ideal candidate has cloud application support experience with MongoDB , SQL , and Datadog or similar observability tools ; collaborates across engineering, product, infrastructure, security, and business teams ; and brings analytical skills, responsiveness, organization, and a commitment to continuous improvement.

• Provide advanced production support for React applications, APIs, background services, and integrations hosted in Azure.
• Monitor application health and investigate alerts, errors, performance issues, and disruptions using Datadog, Azure tools, logs, and diagnostics .
• Triage incidents, assess business impact, communicate status, restore service, and coordinate escalation across application , infrastructure, database, security, and vendor teams.
• Analyze root causes and implement lasting fixes to prevent repeat incidents and improve stability.
• Troubleshoot React interfaces, APIs, Azure services, MongoDB, SQL , integrations, authentication, and network dependencies.
• Develop, test, and deploy defect fixes, support utilities, automation, monitoring improvements, and small to medium application enhancements.
• Write and optimize MongoDB and SQL queries to investigate data issues, validate behavior, and support safe , approved data corrections .
• Maintain Datadog dashboards, monitors, alerts, log queries, traces, and service level indicators for actionable application visibility .
• Support Azure deployments and operational activities using established source control, continuous integration, continuous delivery, and change management practices.
• Participate in an on call rotation and provide scheduled after hours support for critical incidents, releases, and maintenance activities.
• Maintain runbooks, support procedures, troubleshooting guides, known error records, system diagrams, and knowledge articles.
• Review application changes for supportability, observability, security, performance, scalability, maintainability, and operational readiness.
• Partner with product , development , quality , cloud , and business teams to prioritize defects, support requests, technical debt, and reliability improvements.
• Other duties as assigned.

Preferred Qualifications
Education & Experience:

• 5+ years in software engineering, application development, production support, site reliability, or a similar enterprise application role .
• Experience supporting customer or business facing production applications using incident, problem, change, and release management practices.
• Hands on troubleshooting across cloud application interfaces, services, databases, integrations, and infrastructure.
• Strong analytical, debugging, and problem solving skills, including the ability to work effectively during high priority incidents.
• Ability to explain technical issues, business impact, recovery status, root causes , and corrective actions to technical and nontechnical stakeholders.
• Bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience.

Technical Proficiency and Skills :

• Strong proficiency with React, JavaScript, TypeScript, HTML, CSS, and modern web application troubleshooting.
• Azure application support experience with services such as App Service, Functions, API Management, Storage, Key Vault, Service Bus, Container Apps, or Kubernetes .
• Working knowledge of server side development using C# and .NET, Node.js, Java, or a comparable language and framework.
• Practical experience with REST APIs, JSON, authentication and authorization, integrations, and distributed application troubleshooting.
• Experience querying and troubleshooting MongoDB and relational databases such as Microsoft SQL Server, Azure SQL, or PostgreSQL.
• Experience with Datadog or equivalent tools for application performance , logs, infrastructure monitoring, dashboards, alerts , and distributed tracing .
• Ability to isolate issues using browser diagnostics, logs, traces, metrics, database activity, and network behavior .
• Experience with Git, automated testing, continuous integration and delivery pipelines, release management, and deployment troubleshooting.
• Familiarity with Docker, infrastructure as code, scripting, and automation using tools such as PowerShell, Bash, Python, Bicep, or Terraform.
• Understanding of secure coding, secrets management, identity, vulnerability remediation, performance tuning, resilience, and high availability.
• Experience with service management and work tracking tools such as ServiceNow, Jira, or Azure DevOps is preferred.
• Strong written and verbal communication, attention to detail, ownership, prioritization, and teamwork skills.
• Experience supporting secure, high performance, fault tolerant , and highly available customer facing applications.

Other Requirements:

• Infrequent travel, up to 10%.
• Ability to participate in an on call rotation and occasionally work outside standard business hours for critical incidents, deployments, or maintenance.
• Prolonged periods of sitting at a desk and working on a computer.

Compensation & Benefits
$100,200-$137,000 per year