What is Contentstack?
Learn more at www.contentstack.com.
Who Are We?
At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!
As a Sr. Solutions Architect - DXP, you will play a key role in guiding customers through their DXP implementation journey, providing expert consulting on software enablement, installation, and architecture best practices. You will collaborate with clients to design and implement scalable, data-driven solutions that maximize the value of Contentstack’s CMS and Lytics CDP. If you feel like this is a match, we’d love to hear from you! Here's what you'll be doing:
Customer Consulting & Guidance- Collaborate with clients to understand their data architecture, business objectives, and technical requirements.
- Provide expert consultation on Contentstack Real-time CDP enablement, configuration, and optimization.
- Lead discovery sessions to design tailored architecture solutions that align with customer goals.
- Act as a trusted advisor, delivering best practices for data unification, segmentation, and activation.
- Oversee implementation, configuration, and deployment of Real-time CDP.
- Design scalable, high-performance architectures tailored to customer ecosystems.
- Provide architecture guidance on integration with third-party systems (CRM, marketing automation platforms, data lakes, paid media, email marketing platforms, etc.).
- Analyze and consult on optimizing data ingestion pipelines and API integrations.
- Provide hands-on enablement consulting and product training to customer teams.
- Define data modeling strategies to enable effective segmentation and personalization.
- Guide customers on data governance, privacy, and compliance best practices.
- Recommend architectural enhancements to improve performance and reliability.
- Partner with Customer Success, Sales, and Product teams to align on customer goals.
- Create and maintain technical documentation, architecture diagrams, and deployment guides.
- Share insights and feedback with Product and Engineering to influence platform improvements.
- Contribute to best practice frameworks and reusable solution assets.
- 8+ years of experience in Solution Architecture, Professional Services, or similar technical consulting roles.
- 3+ years of hands-on experience with CDP platforms, preferably Lytics.
- Hands-on expertise with API integrations and cloud platforms (AWS, GCP, or Azure).
- Familiarity with identity resolution techniques and customer data strategies.
- Strong proficiency in CDP platforms, with a focus on Lytics or similar (Segment, Tealium, Adobe CDP, etc.).
- Proven conflict management and problem-solving skills, with a focus on delivering customer-centric solutions.
- Excellent ability to explain complex technical concepts to both technical and non-technical audiences.
- Ability to collaborate cross-functionally with sales, product, and engineering teams.
- Action-oriented mindset with the ability to drive issues to resolution on behalf of customers and partners.
- Proficiency in JavaScript, Python, or SQL for data manipulation and transformation.
- Experience with data integration, data architecture, data modeling/pipeline, ETL processes, webhooks, and event streaming.
- Certification in Lytics or equivalent CDP platforms is a plus.
- Broad knowledge of content management systems (CMS) and the CMS SaaS market landscape is a plus.
- Project Management certification (e.g., PMP) and/or Six Sigma Certification is a nice to have.
- Previous experience as a Business Systems Analyst or in Technical Account/Customer Service roles is preferred.
- A willingness to travel 25% of the time.
- You value a fun, collaborative, positive culture!
Salary for this role ranges from $145,000 - $175,000 plus variables based on skillset and years of experience
What Do We Offer?
Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.
Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.
Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more!
One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…
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