Sr. Solution Engineer (Pre-Sales, ServiceNow)

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a Sr. Solution Engineer, for our Pre-Sales organization. This is a remote position that can be based anywhere in the U.S.

Position Summary

In this role, you will directly engage in sales opportunities, actively participate in customer meetings, and work closely with our Senior Account Executives to respond to our customers’ needs and challenges.

The Sr. Solution Engineer also acts as the primary conduit to the internal Delivery and Strategic Services teams. You will leverage your existing functional knowledge in working with one or more Rimini Street products within our organization. Using this experience, you will learn how to articulate the strategy and direction for all products that are supported by Rimini Street.

Essential Duties and Responsibilities:

• Partner with Sr. Account Executives on sales opportunities globally
• Participate in customer meetings and responding to customer needs and challenges
• Work with Service Delivery and Product teams globally for pricing and delivery approvals
• Work with ServiceNow reps across the globe and partner for success
• Deliver exceptional Rimini Street Services and Support presentations (remotely and in person) with confidence, and answer objections in front of large audiences ranging from Application Managers, Developers and DBAs to C-Level Executives
• Provide detailed Scoping requirements for the support services that will be delivered by Rimini Street

Additional Duties and Responsibilities:

• Contribute to the other company wide initiatives in support of the growth and profitability of the ServiceNow product lines
• Some travel outside your geography in support of global initiatives
• Travel approximately 25% of the time to support sales deals in their territory

Location

• Remote – United States

Education 

• Bachelor and/or Master’s Degree in Computer Science or related field

Experience   

• 12 to 15 years’ experience in a Pre-Sales Engineering Role or Pre-Sales Solution Architect role working within any Applications / Technology / Database ecosystem – Software and/or Services. supporting a Geographic or Industry Focused Sales Organization
• Proven experience in a “consultative selling” environment with a history of working in a global, matrixed organization.
• Experience in Implementing or supporting complex ServiceNow platform in one or more organizations
• Experience supporting a team of Sales Reps during the sales cycle and the proven track record contributing to the sales process to close deals
• Experience integrating ServiceNow with third-party solutions and platforms, including ERP systems.
• ERP Modernization experience an added qualification
• Experience working with ServiceNow sales reps an added qualification
• Experience improving the user experience of ERP systems by leveraging ServiceNow’s low-code capabilities.
• Experience in best practices, workflows and integrations of ERP modernization.

Required Qualifications   

• Understanding of ERP systems, including functionalities, process and common challenges
• Deep knowledge of the ServiceNow platform, its core modules (ITSM, ITOM, HRSD, CSM, etc.), and how they align with business objectives.
• Demonstrated experience in ServiceNow implementations, configurations, and potentially migrations or upgrades.
• Ability to design and architect solutions leveraging the ServiceNow platform to address client business challenges.

Skills   

• Excellent communication skills (Verbal, written and presentation) in English
• Ability to work independently as required based on prospect needs
• Strong speaking skills (telephone, onsite, conference or seminar)
• Strong documentation skills (Word, Visio, Excel, and PowerPoint)
• Experience with CRM systems, especially SalesForce.com
• Experience with understanding and selling Managed Services
• Disciplined to perform in a ‘work from home’ environment as this is not a 9am-5pm position

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Compensation is based on role, location, and level of applicable experience. 

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

The general salary range for this type of role is 144k - 217k depending on skills and experience.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.