Sr. Project Manager - Change Management Lead

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. 

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success. 

Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world. 

The Change Management Lead owns the disciplined control of change across the program and leads the readiness governance required to move new systems into live operational use. This isn’t an administrative tracking role. The successful candidate directs the change control process end to end, connects program change to contractual change under the task order structure, integrates change with the program risk framework, and owns the readiness criteria and gates that delivery teams execute against. 

** Due to federal contract requirements, applicants must be U.S. citizens and capable of obtaining and maintaining a U.S. Public Trust security clearance. Employment is contingent upon successful completion of the Public Trust investigation. **

The role sits within the Delivery PMO and works across the client, the prime integrator, document control, quality management, delivery directors, and end user operational groups. 

Program Context 

The program supports FAA modernization of the National Airspace System under a single IDIQ award held by the prime integrator, executed through seven definitized task orders spanning communications, surveillance, automation, facilities, and Alaska. Work occurs at staffed air traffic facilities and at several hundred unstaffed infrastructure sites. Continuity of live air traffic operations is a non negotiable constraint on every change. 

Key Responsibilities 

Program Change Control 

• Own and administer the program change control process, including intake, impact assessment, disposition, approval routing, and closure of all change requests. 

• Assess and document the cost, schedule, scope, quality, and contractual impact of proposed changes before disposition, and present findings to the change control authority. 

• Maintain the program change register as the single source of truth, and reconcile it against the baseline schedule, budget, and deliverables register. 

• Prepare and present change packages to the Change Control Board, including recommendation, supporting analysis, and downstream implications. 

• Ensure all approved changes are reflected in program baselines, deliverables documentation, and reporting within defined turnaround times. 

Contractual Change Interface 

• Identify where program change crosses into contractual change, and route it correctly rather than absorbing it. This includes task order modifications, engineering change proposals, and requests for equitable adjustment against definitized scope. 

• Work with Contracts to assemble the cost and schedule basis supporting any change to definitized task order scope, pricing, or resourcing. 

• Distinguish directed change from constructive change, and escalate potential constructive change promptly so that the program preserves its position. 

• Maintain traceability from each change request through to its contractual disposition, so that the record supports audit and any future adjustment. 

Risk Integration 

• Integrate change management with the program risk management process, ensuring that every material change is assessed for risk creation, transfer, or retirement. 

• Maintain traceability between the risk register and the change register so that leadership can see cause and effect rather than two disconnected logs. 

• Escalate emerging risk concentrations and change trends to the PMO Director with a recommended course of action. 

Transition and Operational Readiness 

Site cutover sequencing is executed by the delivery organization in coordination with the prime integrator and installation vendors. This role owns the framework and the gates, not the field execution. 

• Develop and own the transition readiness framework, including readiness criteria, go and no go gates, operational acceptance conditions, and rollback provisions. 

• Confirm readiness against those criteria ahead of each cutover, and report readiness status honestly to the delivery directors and the client. 

• Identify operational impact on facility personnel well ahead of cutover, and ensure mitigation is built into the plan rather than into an after the fact communication. 

• Coordinate with the responsible delivery teams on post transition stabilization and lessons learned. 

Workforce Readiness and Adoption 

• Lead stakeholder analysis, impact assessment, and adoption planning for each affected user group. 

• Direct the development of training, job aids, and support materials in partnership with the responsible delivery teams, and confirm that competency is achieved rather than merely delivered. 

• Identify sources of resistance early, engage them directly, and report honestly on adoption status rather than on activity completed. 

• Define and track adoption and proficiency measures, and report them alongside delivery metrics. 

• Observe the program guidelines for engagement with FAA labor unions in all readiness and adoption activity. 

Governance, Reporting, and Leadership 

• Serve as the program authority on change management methodology, and establish consistent practice across all needs packages and site locations. 

• Provide change and transition status inputs to executive reporting, including trend analysis and forward looking exposure. 

• Mentor and provide functional direction to team members supporting change and transition activities. 

• Ensure all change and transition documentation complies with the program Deliverables Quality Control SOP, the approved file code structure, and the applicable document control environment, currently SharePoint and migrating to Kahua. 

•  Due to federal contract requirements, applicants must be U.S. citizens and capable of obtaining and maintaining a U.S. Public Trust security clearance. Employment is contingent upon successful completion of the Public Trust investigation. ​​​​​​

• Bachelor's degree in business, engineering, information systems, or a related field, or equivalent demonstrated experience. 

• Minimum of eight years of progressive experience in change management, transition management, or program controls, including at least three years in a lead or supervisory capacity. 

• Demonstrated ownership of formal change control on a federal or government contract, including direct responsibility for cost, schedule, scope, and contractual change impact assessment. Experience with task order or delivery order structures is required. 

• Demonstrated experience owning readiness criteria and gating for the transition of a system or major process into live operational use. 

• Working knowledge of program risk management practice and the integration of risk with change. 

• Proven ability to lead through influence across client, partner, and internal delivery organizations without direct authority over all participants. 

• Strong written and verbal communication skills, including the ability to present change recommendations to executive stakeholders. 

• Proficiency with SharePoint based document environments and program reporting tools. 

• Ability to obtain and maintain the required government screening and site badging. 

Preferred Qualifications 

• Experience on aviation, air traffic systems, airport authority, or federally funded capital programs. 

• Familiarity with FAR based change and modification practice, including engineering change proposals and requests for equitable adjustment. 

• PMP, PgMP, or equivalent program management certification. 

• CCMP, Prosci, CMS, or equivalent change management certification. 

• Experience within a formal quality management system and documented deliverable review workflow. 

• Experience supporting a multi site program with distributed operational stakeholders. 

• Experience with Kahua, Primavera P6, or comparable program management information systems. 

Core Competencies 

• Judgment under ambiguity. Makes defensible decisions when the information is incomplete and the schedule will not wait. 

• Operational credibility. Is taken seriously by the people who will have to use the system, not only by the people who commissioned it. 

• Analytical rigor. Quantifies impact rather than describing it. 

• Candor. Reports adoption and readiness accurately, including when the answer is not what leadership hoped to hear. 

*On-site presence and requirements may change depending on our client's needs.*

*SOX control responsibilities may be part of this role, which are to be adhered to where applicable.*

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/ and https://www.heery.com/

All your information will be kept confidential according to EEO guidelines.

#LI-ALM1

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.